What are the responsibilities and job description for the Guest Services Manager position at Xtreme Action Park?
Xtreme Action Park is the largest indoor entertainment facility in South Florida. We offer Go Karting, Laser Tag, XD Darkride, Virtual Reality, Roller Skating, Bowling, Arcade games, Escape Rooms, a Full Restaurant and Bar. We host events big and small, everything from live MMA fights, to Birthday Parties.
Our Core Values: Safety, Integrity, Excitement, Accountability, and Quality.
Our Vision: We aim to be the best, safest, and most innovative Indoor Entertainment Venue offering lifetime memories for all guests.
Job Perks: Complimentary attractions for you and your guests, discounts at our restaurant, incentive programs, and complimentary admission to numerous attractions and theme parks around Florida.
- Greets and assists customers and patrons upon entering the facility.
- Takes and issues membership cards.
- Accepts registration for membership and daily access cards, ensures applications are properly completed, verifies proper name and picture, collects proper fee(s), and issues receipts.
- Answers telephone, responds to visitors’ inquiries regarding programs and attractions offered, center operations, etc.
- Ensures that the center rules, safety standards and sanitation requirements are followed.
- Ensure that each guest receives outstanding service by providing a guest friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of register procedure.
- Train and Manage all Guest Services Associates
- Cash In and Cash Out all tills
- Handle low-level customer inquiries and complaints
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
- Management: 1 year (Required)
Work Location: In person
Salary : $40,000