What are the responsibilities and job description for the Technical Delivery Team Manager position at Xyant Services?
We are Looking for a very enthusiastic and driven Technical Delivery Manager to join the Telecommunications vertical and manage the delivery of US-based Telco customer engagements in Atlanta, GA - Hybrid - Contract role
If interested, share the resume to maha.r@xyant.com
Our customer engagements include Enterprise Data Services, DevOps, and Operations.
The technology landscape involves primarily Big Data, Azure Cloud services, Data services on Azure and Snowflake, and AI/ML.
The ideal candidate needs to have a good engineering mindset, thought leadership, understanding, and strong command of Big Data concepts, Azure, and Snowflake to manage the delivery of these engagements and work closely with the Agile teams and the customer daily to ensure flawless delivery and customer delight.
• Single point of contact for customers for any delivery and resource-related matters. Responsible for the delivery of all the engagements and working closely with Scrum teams to ensure delivery is on track and there are no slippages.
• Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contribute to organization goals.
• Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery, ensuring customer expectations are met.
• Manage the P&L of a portfolio with a TCV of $8 million.
• Ensure delivery and operational excellence and technical thought leadership to the customer.
• Work with customers and leads daily, reviewing the engagement's progress, suggesting course corrections, bringing innovative ideas and value adds, and mitigating risks and issues.
• Prepare customer status reports and present them weekly, monthly, and quarterly to C-level executives
• Develop and track metrics/KPIs to detect project health and trends and drive corrective measures.
• Monitor the delivery processes followed in each of the engagements and take measures to address any gaps.
• Identify revenue growth opportunities and be responsible for expanding the assigned portfolios.
• Provide technical thought leadership and creative solutioning ideas for RFI and RFP responses.
• Drive innovations, best practices, and automation, resulting in cost savings, efficiency, and revenue growth.
• Collaborate with internal teams and the ecosystem to help the development team and address customer needs.
• Excellent communication and interpersonal skills are essential.
• Establish strong connections with customers and be a trusted partner.
• Excellent team management skills and stakeholder management
• Never say-die attitude, Assertive and excellent leadership qualities
