What are the responsibilities and job description for the Help Desk Technician - Atlanta, GA position at Xylem I LLC?
Job Description
Job Description
At Xylem Tree Experts, we value providing superior support to our employees and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician (Help Desk I) to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees remotely and in person, guiding them through systems configuration. This is a part-time, in-office position.
Objectives :
Provide quick and effective assistance with information technology systems
Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Represent Xylem with professionalism and integrity while helping to advance our company mission
Responsibilities :
Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform employees about IT products and services
Walk employees step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up to ensure satisfactory service
Communicate feedback to the appropriate internal team members
Skills and Qualifications :
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
6 months experience in IT
Preferred Qualifications :
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
1 year of experience working as an IT help desk technician or in a similar customer support role, with desktop support
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