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Quality & Compliance Manager

Xylem I LLC
Norfolk, VA Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/12/2025

Job Description

Job Description

Job Purpose :

The Quality and Compliance Manager manages the creation, revision, and implementation of all aspects of the Quality Management System (QMS).

Essential Functions :

  • Lead efforts in auditing processes, including I-9s, employee information, Onboarding, background checks, MVRs, and other areas as needed.
  • Ensure accurate completion and processing of all compliance documents, including;

I-9 documents

  • Company acknowledgments
  • State and federal tax forms
  • Employee personal and contact information, including phone number and email address
  • Direct deposit information
  • Background checks and MVRs
  • Other forms and documents as required
  • Recommend improved processes and practices
  • Collaborate with other departments with a focus on support to the field
  • Support change, event, and root cause analysis processes through review and / or approval actions
  • Provide supervision, support, and back-up for Quality Improvement Specialists
  • Oversee Quality Improvement and Quality Assurance projects for the team
  • Supervise and provide guidance to ensure all tasks, projects, and deadlines are met
  • Develop and implement a Corrective and Preventive Action system
  • Develop weekly and monthly metrics and analysis as needed
  • Back-up Director of Quality and Compliance as needed
  • Competencies :

  • Excellent interpersonal skills
  • Ability to collaborate and pivot quickly as priorities change
  • Ability to multitask
  • Ability to explain tasks and explain concepts
  • Expert skill level with Microsoft Office and HR systems software
  • Qualifications :

  • 2 years’ experience with HR systems and processes preferred
  • 1 year experience with Quality Management Systems preferred
  • 2 years in a service-related position
  • Work Environment :

  • This position is located in an office environment and may allow for hybrid remote work
  • Travel Requirements :

  • Occasional travel required
  • Required education and experience :

  • Bachelor’s degree minimum
  • Preferred education and experience :

  • Master’s Degree preferred
  • QMS certification and / or auditing experience
  • Experience with customer service and quality improvement initiatives
  • Experience leading a team
  • Work authorization requirements :

    Must pass a background check and drug screen as required for this job. Must meet I-9 requirements.

    Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

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