Senior Analyst, Collaboration Platforms

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

We are seeking an experienced and highly skilled Senior Analyst, Collaboration Platforms to join our team! We are looking for qualified candidate who can step into the role with the ability to and deliver results independently, demonstrating a proactive approach to managing and optimizing SharePoint Online and Viva Engage while leveraging tools like Power Apps, Power Automate, Azure, and related M365 technologies. This individual should not only be capable of handling daily responsibilities with minimal supervision but also actively identify opportunities for improvement, anticipate potential challenges, and implement solutions. Additionally, the role requires strong business analysis skills and the ability to lead helpdesk queue.

Core Responsibilities

SharePoint Online Enterprise Administrator

• Manage SharePoint online based company intranet
• Configure and administer security, permissions, and governance
• Actively monitor/maintain SharePoint Online health, monitoring site usage, ensuring performance optimization, and planning scalability.
• Expertise in SharePoint Online analytics, including the ability to monitor site usage, user activity, and performance metrics
• Develop and implement continuous improvement plans
  
  

Viva Engage Enterprise Administrator

• Serve as the primary administrator for the enterprise Viva Engage environment, ensuring its optimal performance, security, and scalability and integrating it with SharePoint and MS Teams
• Manage governance, content moderation, and community engagement strategies.
• Leverage Viva Engage analytics to track adoption and usage.
• Develop and implement continuous improvement plans for the Viva Engage environment, including creating jobs/scripts and Power Apps to automate and enhance system maintenance and performance.
  
  

Power Apps and Automate Development

• Develop and maintain custom solutions for SharePoint and Viva by designing, creating, and managing canvas apps in Power Apps.
• Build, deploy, and manage automated workflows in Power Automate to enhance SharePoint and Viva administration and maintenance.
• Support the team with ongoing canvas app development projects
  
  

Helpdesk Management

• Manage the Level2 / Level 3 support queue for SharePoint, Power Apps/Automate, OneDrive, and Viva Engage by overseeing support ticket management, escalation, and resolution in line with service level agreements
• Develop and publish knowledge base articles for end-users.
  
  

NOTE: Xylem does not provide visa sponsorship for this position

Required Qualifications

• A bachelor’s degree in Information Technology, Computer Science, or a related field with at least 4 years experience or equivalent work experience
• 5 - 7 years' experience in SharePoint Online, OneDrive and Viva Engage, with expertise in architecture, administration and maintenance
• 3 to 5 years' experience in Power Apps and Power Automate canvas application development and deployment
• Advanced PowerShell scripting for SharePoint Online, OneDrive, Power Apps, Power Automate and Viva Engage, ensuring efficiency through best practices.
• Experienced in Azure administration with a focus on Power Apps and SharePoint, managing Azure resources and implementing security measures like conditional access and identity protection.
• Experience overseeing a team’s Tier 2 & 3 support queue, including overseeing complex issue resolution, escalations, and ensuring adherence to SLAs.
• Strong knowledge of business analysis, requirements gathering, and translating them into technical solutions.
• Proven ability to collaborate effectively in virtual and offshore team environments, fostering strong team dynamics, supporting team members, and ensuring seamless communication, coordination, and project execution across global teams.
• Excellent communication, customer service, and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
  
  

Preferred Qualifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Power Apps and Power Automate Developer Associate
• Microsoft 365 Certified: Enterprise Administrator / Enterprise Administrator Expert
• Knowledge of Sharegate
  
  

Salary Range

$72,300.00 - $130,100.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation