Sr. Field Service Technician

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com .

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.
  
  

The Role: Flygt Mobile Technician, Submersible Pumps, is responsible for trouble-shooting, service, repair and maintenance of Xylem products in a safe and efficient manner in a Xylem Service Center, customer job site or via phone.

Essential Duties/Principal Responsibilities

• Troubleshoot Flygt submersible and dry-pit pumps.
• Troubleshoot related electrical control panel/systems.
• Repair/rebuild/advise onsite customer as necessary and follow up and/or return equipment to the ACT service center for further evaluation/repair as necessary.
• Perform routine inspections, preventative maintenance and service various products as directed. Diagnose and report any wear/damage to the customer.
• Create an accurate and legible parts and repair list, manually or digitally, for assigned product. Review list of parts with customer and obtain approval to continue with servicing and repair.
• Test all repaired equipment for proper operation and quality.
• Perform preventative maintenance on and keep field service vehicle and equipment in proper working order.
• Perform start-up duties and ensure any problems are resolved and or addressed/reported.
• Troubleshoot system issues/failures and determine resolutions.
• Train new service or other shop personnel and customers, as needed, in service and/or other related standard work.
• Build relationships with customers
• Maintain a safe work environment by following EHS&S guidelines, policies and best practices.
• Participate in an on-call rotation schedule to assist customers after hours.
• Perform related duties as assigned.
• Participation in Xylem Watermark volunteer activities
  
  

Position Requirements

• FORMAL EDUCATION:
• High school diploma of equivalent required.
  
  

Knowledge & Experience

• Two-year Electro/Mechanical technical training or equivalent preferred.
• Three to five years of experience and/or formal training or combination of education and training
• Three to five years of equipment maintenance experience in wastewater collection or treatment systems
• Ability to diagnose complex mechanical and electrical issues
• Thorough understanding of the methods, materials, tools and techniques used in equipment repair and maintenance
• Advanced knowledge of 12v and 24v DC electric and circuit testing skills
• Advanced knowledge of 120v to 480v AC systems and motors.
• Advanced knowledge of 3-phase and single-phase systems and motors
• Ability to work independently with little or no supervision; self-motivated and self-directed
• Working knowledge of iPad and/or Tablet for PDF viewing
• Ability to safely operate hand tools, power tools and lifting equipment
• Ability to communicate effectively with customers, co-workers and managers both verbally and in writing
• Ability to demonstrate logical troubleshooting processes
• Ability to comfortably operate in virtual reality service scenarios
• Familiarity with multi-meter and megger testing
• Basic understanding of pump station electrical controls and monitoring devices
• Knowledge of variable frequency drives (VFD) and/or soft start system
• Knowledge of SCADA controls and integration of MODBUS communication
• DOT Medical card preferred
  
  

What We Can Offer You

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program
  
  

Salary Range

$45,000.00 - $72,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation