Sr, Core Systems Engineer

Reports to: VP, Apps & Programming

Supervises: 0 (Direct) 0 (Indirect) 

ESSENTIAL FUNCTIONS

• Maintain operational stability of the Symitar/IBM servers; identify related software and/or hardware malfunctions.
• Provide after-hour support on Symitar systems, including system pages from core operating system and automation software
• Responsible for the installation, documentation, testing, and communicate timelines of hardware upgrades, software releases and/or patches, AIX updates and IBM Hardware Management Console
• Develop and maintain the Business Continuity Recovery Plan related Symitar and all other core systems
• Ensures core system resources/technology are being used in an effective and secure manner. This includes upgrades as well as maintenance to ensure core technology remains up to date
• Conduct detailed analysis of system interactions to determine technical solutions and resolves problems that are cost effective and consistent with user needs, system capacities and capabilities
• Develop, modify, and maintain Symitar core banking applications and related application such as Episys, Xperience, Enterprise Workflow, SymXchange and jXchange
• Assists in resolving and offering solutions to complex production problems on any in-house or purchased software applications, across multiple hardware platforms and programming languages
• Communicates effectively with users at all levels to understand their job functions, business needs and strategic direction. Is able to translate complex ideas into simple language for non-technicians. Assists with creating testing requirements that are easy for users to understand
• Identify and implement efficiencies related to host system speed and functional integrity
• Create and maintain documentation and operator records related to system updates, tracking and security logs, machine performance logs, and problem status reports regarding all core systems
• Implements computer system requirements by defining and analyzing system problems, designing, implementing, and testing standards and solutions.
• Assists with detailed business analysis, outlining problems, opportunities, and solutions for business units.
• Trains and mentors other team members on operational procedures and processes
• Exercise independent judgement to resolve complex issues

 EDUCATION/ EXPERIENCE

• Bachelors Degree - Computer Science or related field and five or more years of Symitar Application Development/Admin and one or more years of Project Management experience Or
• Ten or more years of Symitar core application development/admin

 OTHER SKILLS AND ABILITIES

• Knowledge of structured programming, Windows programming environment. Ability to think orderly, logically and analytically and strong problem-solving skills.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

 PERFORMANCE MEASUREMENTS:

• To communicate effectively with users at all levels to understand their job functions, business needs and strategic direction.
• To fully understand each user department's duties, computerized information systems and underlying data and successfully design and develop the systems and programs to satisfy their needs.
• To continuously expand skill set by learning new languages, techniques and systems. Share knowledge and experience with other members of the IT team.
• To provide system support services on-site and via telephone during working hours and on-call after normal working hours.

 SERVICE STANDARDS:

• Own the Issue

o    Build confidence that you will help through your words and actions.

o    Minimize the team/member’s effort.

• Personalize the Experience

o    Show that you care about the person and the issue.

o   Adapt to the team/member’s pace, style, and emotional tone.

• Be Authentic

o    Be genuine.

o    Be present in the conversation to avoid sounding mechanical.

• Understand, then Solve

o    Aim for one-call resolution.

o    Address the underlying issue vs. just the request.

o    Be crystal clear on next steps.

• Be Curious to Exceed Expectations

o    Pick up on cues and clues indicating other needs.

o    Engage in conversation to discuss broader needs.

o    Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Typical office – no hazardous or unpleasant conditions

We are an EEO Employer 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Supervisors as deemed appropriate may assign additional functions and requirements.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.