What are the responsibilities and job description for the Insurance Application Support Analyst position at Y & L Consulting Inc.?
Job Details
Position: Insurance Application Support Analyst
Duration: Temp to Hire
Location: HYBRID in Clearwater FL
Skills: | P&C, SQL, API- preferred, 3 prod support |
** ONSITE MINIMUM 3 DAYS a week**
P&C experience required / Majesco preferred
Must be excited about moving into IT.
Must have: App support and P&C (must have insurance non-health)
- The manager is willing to do some technical training for the app support, but due to the current team stack cannot sacrifice solid business knowledge.
- The manager would be willing to consider a (technical) BA or BA interested in a more technical career path.
- Preference to Bas with app support.
- Major bonus points for Majesco specific knowledge
- Candidates will be required to take aptitude test (proctored by FrankCrum)
- Candidates must be willing to convert.
Purpose
The purpose of this position is to promote sales and client retention through excellent customer service by taking an active leading role in supporting the various applications used by Frank Winston Crum Insurance.
This job description is not an employment contract and does not alter the employment at will status. The employer retains the right to change a job description at any time without notice. This document serves as an overview and may not list all of the duties that may be performed.
Reporting
This position reports to the Insurance Applications Development & Data Analytics Manager and does not supervise any other employees.
Essential Duties
1. Leads the role in triaging production support tickets.
2. Learns the Applications to the depth required to be able to properly support them.
3. Operates and supports the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues.
4. Reviews Operational metrics, lead root cause analysis of issues, and drive appropriate resolutions.
5. Collaborates with a team of onshore Business Analysts to design, build, validate and deploy software solutions.
6. Works closely with Infrastructure, and other DEV teams to support the software delivery process.
7. Maintains excellent communication with IT Management on all tasks and projects.
8. Provides reports on IT systems performance and logging to management.
9. Assures compliance requirements are met for the Insurance area.
Non-essential Duties
Performs other duties as assigned.
Essential Physical Requirements
1. Ability to see, speak, and hear.
2. Ability to use hands and arms to reach, handle, and operate various office machines including, but not limited to a printer, copier, mouse, keyboard, and telephone.
Work Environment
The work environment is typical of an interior office setting.
Knowledge, Skills, and Behaviors
1. Knowledge of the P&C insurance industry.
2. Knowledge of SQL Relational Database and API is a plus but not required
3. Knowledge of web development is a plus but not required
4. Knowledge of company services and products.
5. Skill with excellent collaboration, communication and presentations.
6. Skill to provide the right tools to support the business and stay current and showcasing ongoing knowledge of latest trends, tools and techniques in the P&C insurance industry.
7. Skill to be organized, give attention to detail, and exercise follow up.
8. Skill to effectively plan, organize, and prioritize work assignments to meet deadlines.
9. Skill to establish and maintain filing systems, format, proofread, edit documents, and perform calculations.
10. Skill to manage multiple projects.
11. Skill to use and compose clear, comprehensive, and accurate verbal and written communication and reports.
12. Skill to use Word, Excel, Access and Outlook with proficiency.
13. Ability to be effective when working independently or cooperatively as a team member.
14. Ability to consistently project a professional appearance and demeanor.
15. Ability to exercise professional judgment and initiative.
16. Ability to interface with multiple departments, multi-task and work independently.
17. Ability to listen carefully and respond to or refer customer requests and problems with diplomacy, and a sense of urgency.
18. Ability to look for opportunities to apply new ideas, methods, designs, and technologies.
19. Ability to maintain a positive and respectful attitude.
20. Ability to maintain diplomatic customer/client relations.
21. Ability to process, interpret, and communicate complex information and data.
22. Ability to project an outgoing and service focused personality.
23. Ability to understand and follow oral and written directions.
24. Ability to use discretion in dealing with confidential matters and information.
25. Ability to work in a fast-paced environment.
26. Ability to consistently report to work on time prepared to perform duties of the position.
Minimum Requirements
1. Bachelor s degree in Computer Engineering or related field.
2. 3 years of doing production support and preferably 1 years in supporting commercial insurance applications.
3. Ability to comprehend complex technical and logical concepts as well as communicate this information to technical and non-technical team members.
4. Experience in working in a Commercial Insurance company.
Thanks,
Nitu
Y&L Consulting, Inc./Sistema Technologies
A YASH Technologies Company
Y&L Consulting, Inc./Sistema Technologies
A YASH Technologies Company
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