What are the responsibilities and job description for the IT Support Specialist position at Y-Tech, LLC?
IT SUPPORT SPECIALIST :
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include :
- Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
- Planning and analysis of work processes,
- Researching and reporting trends and patterns of problems,
- Developing training materials and performing computing / information system training sessions,
- Developing and maintaining problem tracking databases,
- Installing, troubleshooting, and maintaining hardware and software,
- Performing backup and recovery operations,
- Maintain property accountability for all IT equipment and software,
- Conduct full and spot inventories of IT equipment as requested by the Project Manager,
- Consulting with users to identify needs and requirements,
- Conducting feasibility studies and trade-off analyses,
- Preparing business cases, and
- Ensuring the rigorous application of information security / Cybersecurity policies, principles, and
IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.
IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load / maintain tables when requested.
Minimum Experience :
DoD Approved 8570 Baseline Certification :
Category IAT Level II Computing Environment :
Security / Certification Requirements :
Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission
