What are the responsibilities and job description for the Box Office Ticket Representative position at Yaamava’ Resort & Casino at San Manuel?
Under the direction of the Manager, Box Office, the Box Office Ticket Representative holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events within the Yaamava’ Theater at Yaamava’ Resort & Casino. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Box Office Ticket Representative maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints, and resolving issues that arise.
Essential Duties & Responsibilities
1. Assists guests throughout the entirety of the ticketing process. Sells tickets, issues tickets, and receives tickets at the time of the event. Greets and interacts with guests in a professional and welcoming manner while establishing an exceptional customer experience throughout the ticketing experience.
2. Collects payments for ticketing needs. Balances monies at the end of the shift with leadership present.
3. Scan guest tickets and ensure that all guests have proper tickets for the event, as directed by a hand-held scanner.
4. Serves as a resource for guest inquiries. Answers guest questions and provides timely resolution of any concerns that arise. Maintains thorough knowledge of the Yaamava’ Theater facility inclusive of offerings and amenities.
5. Properly audits all scanners upon completion of event ingress, when necessary.
6. Maintains a safe and clean work environment at all times, in alignment with organizational standards. Inspect assigned work areas prior to and during events for any safety hazards, facilities issues, or additional needs. Reports concerns to a supervisor. Assists with restocking of Box Office supplies as needed.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
High School Diploma or GED required.
Minimum of two (2) years of previous customer service experience required. Previous box office experience required.
Previous cash handling experience required.
Experience with the AXS ticketing system is strongly preferred.
Must possess excellent communication and problem-solving skills. Must be able to resolve conflicts in a customer-focused, professional manner.
Must possess proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Must be capable of multitasking in a high-volume setting.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
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