Customer Experience Coordinator

Yacht Canvas, Inc. is seeking a Customer Experience Coordinator to champion our commitment to exceptional service and seamless operations. In this role, you'll be the face of our company, ensuring every interaction, whether in-person or over the phone, leaves a lasting positive impression. Your attention to detail and dedication to providing world-class service will be instrumental in maintaining our reputation for excellence.

Key Responsibilities:

• Deliver Exceptional Customer Service: Serve as the first point of contact for our customers, handling a variety of inquiries and resolving issues promptly and courteously via phone and email. Your friendly demeanor and commitment to customer satisfaction will set the tone for every interaction.
• Product Knowledge Expertise: Develop a comprehensive understanding of our products and services, enabling you to provide accurate information, answer questions, and make appropriate recommendations to customers.
• Project Management Support: Collaborate closely with customers and project managers throughout the project lifecycle, ensuring clear communication, timely updates, and on-time delivery. Proactively identify and address any potential issues to minimize disruptions and optimize customer satisfaction.
• Order Processing and Invoicing: Facilitate the ordering process from start to finish, including providing estimates, processing orders, and generating invoices. Maintain meticulous records to ensure accuracy and efficiency in billing and fulfillment activities.
• Operational Excellence: Implement and uphold established policies and procedures, continuously evaluating outcomes and identifying opportunities for improvement. Coordinate internal resources and cultivate relationships with vendors to streamline operations and enhance productivity.
• Office Management: Oversee office interactions, addressing inquiries and requests from both internal and external stakeholders. Maintain organized filing systems, assist with product purchasing, and support the accounting department by managing vendor and customer invoices.
• Proactive Issue Resolution: Anticipate potential challenges and take proactive measures to prevent disruptions to organizational operations. Your ability to identify and address issues before they escalate will be crucial in maintaining peak efficiency and customer satisfaction.

Qualifications:

• Excellent communication skills, both verbal and written, with a strong emphasis on customer service.
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Google Office Suite and experience with CRM software preferred.
• Prior experience in customer service, operations coordination, or related fields is advantageous.
• A proactive attitude with a willingness to take initiative and adapt to evolving responsibilities
• Preference may be given to candidates with experience in the marine industry, although it is not a mandatory requirement.

Application Instructions:

To apply for the Customer Experience and Operations Coordinator position, please submit your resume and a cover letter detailing your qualifications and why you're the ideal candidate for this role

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Shift:

• 8 hour shift

Application Question(s):

• Do you have any experience (recreational or professional) in the marine/boating industry? Your answer will not exclude you from consideration.

Ability to Commute:

• Annapolis, MD 21403 (Required)

Work Location: In person

Salary : $18 - $25