What are the responsibilities and job description for the Sales and Reservation Representative position at Yacht Starship Dining Cruises LLC?
Description:
Manthey Hospitality, founded by Troy and Jill Manthey, proudly operates an exceptional portfolio of brands, including:
- Yacht StarShip: Florida’s largest fleet of dining yachts, offering award-winning cuisine, casual elegance, and live entertainment.
- Pirate Water Taxi: A scenic transportation service with 15 stops along the Hillsborough River.
- Lost Pearl: A pirate-themed adventure cruise launched in 2020.
- Tampa Riverwalk Rentals: Opened in 2023, offering rentals for riverfront exploration.
- Craft: A European-style river dining vessel launched in 2024.
We are seeking a Sales Representative to join our Reservations Department. This position is primarily based in Tampa but requires cross-training in Clearwater for occasional coverage.
Position Overview
The primary role of the Sales Representative is to increase individual ticket sales across all Manthey Hospitality brands by engaging with potential customers. This is an entry-level sales position with unlimited earning potential and ample opportunities for growth within our organization.
Key Responsibilities
- Engage with customers in person, over the phone, via email, and through live chat to make reservations.
- Assist guests with check-in and distribute boarding passes for all brands.
- Respond promptly to customer inquiries while providing exceptional service.
- Replenish brochure racks and maintain promotional materials.
- Coordinate operations with onboard managers, captains, marine crew, and other staff.
Compensation and Benefits
- Insurance Benefits: Available after 30 days for full-time hires including medical, dental, vision, life, accident, disability, and more.
- Additional Perks: Complimentary and discounted tickets to all brands, subsidized downtown parking, and 401(k) plan automatic enrollment after 3 months.
- Professional Development: Opportunities for career growth within the company.
Qualifications
- At least 1 year of experience in customer service or sales (preferred).
- Passion for the hospitality industry.
- Open availability, including weekdays, evenings, weekends, and special holiday events.
- Proficient in computer use and digital communication tools.
- Strong communication and problem-solving skills.
- Comfortable working in a fast-paced ticket booth environment.
- Positive outgoing personality
- Willing to help others when needed
Schedule
- Day and evening shifts - Open 7 days a week
- Must be able to work weekends and holiday shifts as needed.
