Administrative Services Manager

Join our team as an Administrative Service Manager at our Grandview Medical Dental Clinic in Grandview, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job – we are a community committed to the well-being of our members.

We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• Salary $77,900.00-$84,400.00 DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills!

• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Oversees the patient flow and services for various functions including reception, patient scheduling, referrals, medical records, patient benefits, patient registration, patient billing and credit management.
• Partners with the Clinic Director, Clinic Nurse Supervisor, and other clinic leaders to ensure the smooth function of all patient related activities.
• Develops, implements, and manages a process of continuous improvement for the administrative support systems.
• Enhances operational effectiveness, with a focus on cost containment and high quality patient services.
• Resolves operations and process problems and keeps the lines of communication open with staff and supervisors to ensure high productivity.
• Formulates and implements policies, procedures, and processes in accordance with the standards and requirements of the organization and various regulatory agencies.
• Ensures the clinic operations are in compliance with governmental regulations and industry requirements.
• Represents the clinic in interactions with regulatory agencies, insurance carriers, and other professional and community groups.
• Partners with the Clinic Director in maintaining position community relations and serves as a liaison with staff and the public.
• Participates in forecasting and preparing the annual budget.
• Coaches, mentors and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
• Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Performs other duties as assigned.

Qualifications:

• Bachelor’s Degree in Health Administration, Healthcare, Public Health, or Business Administration. Master’s Degree in Health Administration, Healthcare, Public Health or Business Administration preferred.
• Three years' administrative experience in a medical office including one year's experience managing employees.
• Relevant experience outside the medical field may be considered.
• Experience in a healthcare or business setting preferred.
• Knowledge/Skills/Abilities: Knowledge of fiscal management. Knowledge of government regulations and reimbursements processes. Knowledge of medical office operations. Knowledge of the principles of continuous process improvement. Knowledge of medical terminology. Ability to identify, analyze and resolve process problems.Ability to evaluate and make recommendations for continuous quality improvementEffective verbal, written and listening communication skills.Skills in problem-solving and sound judgement.Strong analytical and decision making skills to be able to assess an issue and determine an optimal solution.Ability to organize work while performing multiple tasks requiring attention to detail.Ability to exercise independent judgement and discretion.Ability to develop effective working relationships to gain trust and establish credibility.Ability to analyze complex data and communicate observations in a simplified manner.Ability to effectively manage employees and administer clinic policies.Ability to work effectively in a fast-paced primary care environment.Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel and EPIC.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org to learn more about this opportunity!