Service Care Coordinator

Join our team as a Service Care Coordinator at Yakima Behavioral Health Services in Yakima, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job – we are a community committed to the well-being of our members.

We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $18.11-$22.19/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills!

• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Execute incoming calls, assess client/patient needs, and identify appropriate comprehensive and individualized services to serve each client/patient best.

• Collect appropriate documentation to support and determine eligibility for program services.

• Assist client/patient with scheduling dates for appointments or classes.

• Process patient referrals for a variety of services, including medical and dental, as well as programs, including behavioral health.

• Monitor and document active referrals and client participation.

• Assist patients in completing applications and forms required by the program(s) in which they will participate. Ensure patient information is complete and entered into the appropriate data system.

• Respond to basic questions from patients.

• Contact the patient for follow-up regarding recommended services and referrals. Encourage client participation and retention in various programs and classes.

• Perform work to align with productivity goals and standards, including # patients, # encounters, # appointments scheduled, and # classes facilitated.

• Provide program administrative support such as data entry, client file management, report development, and contract compliance.

• Coordinate and promote YVFWC programs. Recruit clients/patients for dental services, medical services, social services, or education classes. Reserve conference rooms, obtain supplies, and organize snacks for classes.

• Present program information in various internal and external community meetings and functions as requested, perform other duties as assigned

• This position includes home visiting as part of the essential functions

• Tomando Master Trainer duties (if assigned): Required to train and support CDSMP Lay Leaders, ensure the fidelity of the curriculum and keep up to date with program changes, must maintain Tomando Master Trainer Certificate.

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of administrative support and customer service experience required; Two years' administrative support experience in a social services or healthcare setting preferred

• Applicable license or certification (some positions may require program-specific certification)

• Tomando Master Trainer certification (if assigned Master Trainer duties)

• Valid Driver's License and proof of automobile liability insurance coverage

Skills:

• Bilingual (English/Spanish) preferred at level 9

• Skilled in planning, coordinating, and organizing work projects

• Proficient in delivering professional written and verbal presentations

• Capable of prioritizing tasks and managing multiple responsibilities

• Excellent at interacting with the public, patients, and staff professionally

• Knowledgeable in understanding and applying program requirements and relevant regulations

• Knowledge of the social and health agencies in the area and the services they provide

• Effective verbal, written, and listening communication skills

• Basic proficiency with computer programs, including Microsoft Office, Word, and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org to learn more about this opportunity!

Salary : $18 - $22