What are the responsibilities and job description for the Customer Support- Tax Experience position at Yakshna Solutions, Inc.?
Job Details
Position Title: Tax Associate/Customer Support
Job id: 20220104
Location: Herndon, VA, Onsite
Yakshna Solutions, Inc., (YSI) is a woman-owned small business enterprise, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality and cost-effective IT business solutions and services.
Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training and professional development assistance.
YSI is seeking a highly qualified Customer Support person to work at HQ in Herndon, VA. who will support the Tax2efile department. We are looking for someone who has a positive demeanor and an upbeat personality.
Responsibilities will include (but not limited to) answering phones, creating tickets, documentation, edits, synthesize various types of inputs, generating administrative reports in Excel. The ability to multi-task, while maintaining schedule and managing administrative support is a must. The ideal candidate for this position is a resourceful, problem solver.
Qualifications Required:
- Strong skills using software tools, including but not limited to: Microsoft Office 365 with expertise in Microsoft Word and, Excel, support program management efforts.
- Ability to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence.
- Results driven, time management, detailed oriented and ability to multi-task and prioritize tasks.
- Clear and effective communication, business analytical and problem-solving/trouble shooting skills.
*This position is 100% Onsite. Monday-Friday 8:00 a.m. to 5:00 p.m. at our office in Herndon, VA.
Qualifications Desired:
- Knowledge in tax forms is a plus
- Skills and experience to independently track activities in Excel spreadsheets.
- Must exhibit a friendly and outgoing personality to interact with client calls.
- Bilingual in Spanish preferred
