What are the responsibilities and job description for the Clinical Site Supervisor position at Yale New Haven Health Urgent Care?

Job Description

PhysicianOne is now Yale New Haven Health Urgent Care in Connecticut and New York! Join us, and advance your career with Yale New Haven Health Urgent Care. We’re equally dedicated to maintaining an educational and positive work environment for our employees. As the premier provider of outstanding urgent care medical services in the Northeast, we’re always looking for top-notch individuals to join our team of passionate, enthusiastic healthcare professionals. We are a hard-working team that is relentless in building a great company focused on patients, culture, and performance. If you’re a caring individual seeking a rewarding career, working with the best and the brightest, we want you to come grow with us.

POSITION SUMMARY

This position is responsible for all operations within their home clinic, maximizing results through an enhanced patient journey, high quality of care, retention of the clinic staff, and providing a strong clinic culture to meet the needs of both patients and staff.

The position is required to ensure consistent implementation of company procedures and role models both proper procedures and behaviors. The successful candidate will have experience and success in problem-solving, thinking strategically as well as demonstrated customer service skills and teamwork skills.

This position is also responsible for clinical patient intake, meaning applicants must be either a Medical Assistant (MA), Licensed Practical Nurse (LPN), Radiology Technologist (RT), etc.

ROLES AND RESPONSIBILITIES

Clinical :

Complies with all HIPAA regulations with regards to patient privacy
Complies with all OSHA safety standards
Obtains pertinent clinical information including the patient’s complaint, health history, and measurement of vital signs
Prepares patient for examination
Prepares for all necessary procedures and treatments according to established specifications
Assists providers with examinations, procedures, and treatments
Performs wound irrigations, dressings, bandages wounds and incisions, and applies splints as well as other tasks ordered by the Provider
Performs diagnostic tests including eye exams, EKG, Pulse Ox, Peak flow and throat and nasal swabs
Performs CLIA-waived lab tests; draws blood and collects, labels and processes specimens to sent to the laboratory
Performs daily office and laboratory opening and closing procedures
Maintains emergency equipment for use at all times in a clean and safe condition
Maintains supplies, stocks exam rooms, treatment areas, and laboratory on a daily basis
Sterilizes non-disposable instruments and disposes of contaminated supplies and medical waste in accordance with established standards
Provides discharge instructions as ordered by the Provider
Assists the Provider and front office staff to facilitate flow through the clinic in a timely and appropriate fashion
Maintains proficiency in all areas by attending in-service as required
Maintains CPR certification

LEADERSHIP

Ensures an outstanding and competitively distinct patient journey

Actively utilizes and coaches the behaviors and characteristics the company has identified and communicated as critical to building a high-performance team

Creates clinic culture and maintains a highly motivated work environment by communicating regularly in a positive, motivating manner

Celebrates and recognizes Clinic efforts and results

Identifies leadership talent and develops employees

Involves the entire team in Clinic event organization, encouraging initiative and ownership

Ensures Clinic policies are understood and consistently followed - champions change

Learns and leverages best practices to drive results

TRAINING & DEVELOPMENT

Encourages continuous learning and growth with all Clinic team members by optimizing role-play and validation tests

Develops future leaders through providing development plans minimum once per year

Ensures clinic team is trained effectively or recommends additional training to ensure success

Shares best practices / ideas for increasing patient experience / operational efficiency with head office

OPERATIONS AND SERVICE EXCELLENCE

Actively participates in the staffing of the clinic team

Measures and tracks client satisfaction and responds appropriately

Handles and tracks patient correspondence and outcome

Measures, tracks, and celebrates success

Implements best practices that support both the brand and the patient journey

Respects client privacy

Ensures adequate staffing of the clinic maintaining a schedule that supports the business. This includes having a balance of opening, closing, and weekend shifts.

Maintain clinic standards, ensuring the clinic is clean neat, and organized

PROFIT FOCUSED AND REPORTING

Helps develop then meet / exceed budget guidelines by the clinic for controllable expenses

Verifies and completes timesheets

Ensures patient payments are recorded, accounted for, and deposited as per policy

Ensures daily, weekly, and monthly operating paperwork is accurately completed and reported

Completes weekly inventories, identifying and controlling “shrinkage” issues

Creates schedules that optimize client service and manages labor costs

Finds replacements for call-outs

Tracks results daily, weekly and identify trends in order to ensure the right staffing

Builds community partnerships and linkages

PATIENT REGISTRATION

Greets patients and office visitors in a pleasant and professional manner

Uses appropriate and professional behavior with all patients and all incoming calls

Obtains relevant medical and demographic information at the window

Answers questions and gives information directly or via the telephone within the limits of knowledge and medical practice policies

Registers patient into the computer system

Verifies insurance, if workers comp case gets authorization to treat and claim number

Ensure that all patients have a known mechanism to pay their bills

Works with MD III Billing Solutions LLC / Billing agent to update and correct entered data

EDUCATIONAL & EXPERIENCE REQUIREMENTS

Post high-school education ie : College, University or Specialist Degree

Graduation from an accredited Medical Assistant, Licensed Practical Nursing or Radiology Technologist program

Minimum of 3 years experience in a clinical environment

Previous successful clinic-level management experience is preferred

Excellent communication, interpersonal, and motivational skills

A proven ability to teach, coach, and direct

Understanding of customer-service organization is a must

Intermediate knowledge of Microsoft applications (Word, Excel, Project, PowerPoint)

QUALIFICATIONS

Excellent customer service skills

High attention to detail and accuracy;

Must be self-sufficient, reliable, and autonomous

Excellent communications skills (written / verbal) and interpersonal skills

Demonstrated organizational ability and follow-through

Proven ability to work in a fast-paced, dynamic environment

Creative thinker / ability to resolve critical problems

Target oriented and believe and actively practice teamwork

Work varied hours / days to perform functions of the position

Ability to work independently

Yale New Haven Health Urgent Care is an equal-opportunity employer. We recognize and celebrate our inclusive work environment and encourage candidates of all backgrounds and perspectives to apply. At Yale New Haven Health Urgent Care, we’re committed to maintaining an inclusive and transparent environment where every voice is heard and acknowledged. The Yale New Haven Health Urgent Care team embraces our differences and knows that our diverse culture is a strength that drives our success.

Compensation Range

25-35 hourly (based on experience)

Salary : $25 - $35

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