Director of Information Systems, Summer Session

Position Focus :

Yale Summer Session (YSS) is among the leading university summer sessions, offering intensive courses in New Haven, online, and abroad for Yale College credit. As a senior member of the Office of International and Summer Programs (OISP) team, reporting to the Dean of International and Summer Programs (Dean) for Yale College, the Director of Information Systems (Director) for YSS provides strategic leadership in the development, management, and operation of student information systems in support of YSS’s mission. The Director serves as YSS’s chief information officer and is responsible for information systems and data management initiatives : data strategy, architecture, and reporting and information systems operations. Vital to this charge is the ability to map business objectives to appropriate technologies to achieve YSS’s goals. The Director oversees data governance and stewardship; integrations with internal and external systems; and cross-functional engagement, within OISP and Yale College and with, , the University Registrar’s Office, Office of Undergraduate Financial Aid, Office of International Students and Scholars, and ITS.

The Director :

Leads the development, management, and operation of YSS’s information systems, understanding the organization’s complex business and other priorities and aligning data resources and processes to meet them.

Directs processes for the administration of YSS’s CRM and ERP systems, , application development; systems and process testing and rollout; and operational and ad-hoc reporting.

Leads data governance initiatives within YSS and participates, more broadly and as appropriate, in discussions in Yale College, with ITS and SIS senior leadership, and at the University to ensure proper integration of YSS’s information systems and the University’s enterprise data.

Develops and implements processes for data stewardship to record, process, and report on organizational data, and compiles and analyzes data to develop metrics, assess needs and demand, measure program effectiveness, identify solutions, and implement changes, including new programs and courses, to ensure continuous improvement and innovation.

Ensures that YSS’s student information system requirements, processes, and data comply with University, state, federal, and other regulations.

As needed, develops and administers an operational budget for information systems, including preparing cost estimates and evaluating and selecting vendors.

Maintains advanced best practice expertise in the above.

The Director oversees the YSS Registrar in, , the recording and maintenance of academic records and course data, the reporting and analysis of student enrollment and financial data, and application and course enrollment processes, and ensures the accuracy of student financial charges and associated financial assistance adjustments. The Director also supervises the CRM Specialist for YSS in the administration and integration of YSS’s CRM systems and application processes in, , Slate, Cvent, and Banner; CRM development, configurations, and automated workflows; and Banner reporting and data analysis.

As a senior leader in YSS, the Director :

With the Dean and other members of the OISP leadership team, plans, develops, and executes YSS’s strategic priorities as related to, , programs and courses, information systems, marketing and recruitment, admissions, application review and course registration, health and vaccination compliance, and business operations.

Participates in the overall work of YSS and OISP, including engaging with YSS faculty and students.

Collaborates, as appropriate, with other members of the YSS team in the development, implementation, and enhancement of YSS’s online courses, including evaluating existing platforms and emerging technologies and collaborating with vendors.

Performs other duties as assigned.

Essential Duties

1. Oversees and manages in the strategic planning process; disseminates strategic goals to the team and ensures goals are implemented; develops and establishes best practices. 2. Manages, hires, develops existing as well as new staff; assists in the workforce staffing plans. 3. Responsible for making moderate to significant improvements of processes, systems, and functional output of the department or work / objectives of a team / s. 4. Participate in the development of communication plans for administrative, operational, or technical changes; determine timeline for the dissemination of communications and the support and resource requirements associated with each change. 5. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (, fiscal management, HR, contracts, resource management in defined areas). 6. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Required Education and Experience

Bachelor's Degree and eight years of experience or equivalent education and experience.

Required Skill / Ability 1 :

Proven ability to manage and develop staff.

Required Skill / Ability 2 :

Well-developed time management, organizational, oral, and written communication, and presentation skills.

Required Skill / Ability 3 :

Proven ability to recognize problems and create effective plans.

Required Skill / Ability 4 :

Proven ability to manage multiple / complex projects, meeting deadlines and budget.

Preferred Education, Experience and Skills :

Master’s Degree in relevant field or 9-10 years of experience. Advanced knowledge of Banner or Technolutions’ Slate. Professional experience in higher education, working across variety of university offices and collaborating with non-technical staff. Advanced reporting capabilities, understanding of relational databases; experience in generating ad hoc, customized reports.

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.