IT Support Technician 2

Position Focus :

Serves as an information technology generalist responsible for providing broad range of user support services to a department, including network, training and computer desktop support.

Essential Duties

1. Manages a client department’s complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.

Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.

Required Skill / Ability 1 :

Advanced knowledge of Mac OS and Windows OS.

Required Skill / Ability 2 :

Advanced knowledge and support of standard application packages : Microsoft Office productivity suite.

Required Skill / Ability 3 :

Advanced knowledge and support of computer hardware for the troubleshooting miscellaneous hardware problems.

Required Skill / Ability 4 :

Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to

detail.

Required Skill / Ability 5 :

Excellent punctuality, attendance and reliable.

Preferred Education, Experience and Skills :

At least one of the following certifications : CompTia A , Microsoft, Dell, Apple / Mac.

Physical Requirements

Physical Requirements :

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.