What are the responsibilities and job description for the Learning Delivery Specialist, Exec Ed position at Yale University?
Learning Delivery Specialist, Exec Ed
School of Management - Executive Programs
83470BR
University Job Title
Program Coordinator
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Time Type
Full time
Duration Type
Regular
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Administration, Secretarial
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Central Campus
Worksite Address
121 Whitney Avenue
New Haven, CT 06510
New Haven, CT 06510
Work Model
Hybrid
Position Focus:
The Program Coordinator (referred to as Learning Delivery Specialist) coordinates the curricular and operational aspects of programs for the Yale School of Management Executive Education clients, supporting a range of domestic and international programs. Programs may be delivered in-person and/or online. Working collaboratively with the Learning Experience and Learning Operations teams and various administrative departments at SOM, the Learning Delivery Specialist will support programs as assigned, taking on responsibility for all activities necessary with the planning and delivery of programs of the highest quality. This position reports to the Assistant Director for Learning Delivery. Coordinate all details to ensure operational excellence of the programs. Work closely with the Learning Experience and Learning Operations teams to coordinate the necessary advance and contingency planning to ensure the smooth and successful execution of client learning initiatives. Coordinate travel logistics, room and meal planning, and local transportation for assigned clients and projects. Serve as a liaison on event related matters. Develop strong working relationships with the university, vendors, international stakeholders, faculty, and clients. Able to clearly communicate and adapt to faculty requests. Develop and maintain positive rapport with all Executive Education colleagues. Work closely with Learning Design colleagues to support the timely compilation, production, and distribution of course materials. Contribute to the development and improvement of innovations and program enhancements that will improve customer satisfaction, program effectiveness, and operational efficiency. Serve as onsite troubleshooter for client programs and individual program participants. Draft, edit, proofread, and disseminate external and internal stakeholder communications related to program delivery. In collaboration with colleagues in the Learning Experience and Learning Operations teams, monitor contracts, participant feedback, program budgets, and expenses with suppliers. As directed by the Assistant Director of Learning Delivery, improve, and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies. As directed, research benchmarking data on pricing and services in the market. Maintain and manage various education platforms. Logistically plan and executive Live Online programs using Zoom. This includes technical troubleshooting and coordination with Faculty and Executives. Other projects as assigned. The following Essential Duties are generic in nature; the information contained in this Position Focus are most relevant to this position.
Dept/Section URL
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Essential Duties
1. Oversees and coordinates program activities. Establishes, selects, implements, and coordinates administrative functions, procedures, and systems. 2. Based on knowledge of and experience with program activities, objectives and staff, serves as principal source of information on policies, procedures, programs and office activities. Establishes and maintains professional relationships with internal and external contacts. 3.Processes and monitors expenses and ensures adherence to budgetary guidelines. Prepares budget drafts based on existing budgets. May oversee, coordinate and/or complete applications and materials needed for grant submission. 4. Composes substantive correspondence and written material. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes, produces and distributes reports or portions of reports. May create simple databases. 5. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work. 6. Oversees, instructs, and coordinates activities of support staff. 7. Ensure compliance with University, Federal, and State guidelines, rules, and regulations. 8. May perform other duties as assigned.
Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.
Required Skill/Ability 1:
Intermediate to advanced proficiency with both Windows and MacOS operating systems and Microsoft applications, Outlook, Word, Excel, and PowerPoint. Ability to learn quickly, especially the ability to learn and use technology tools in the classroom. Ability to troubleshoot and resolve minor AV/IT problems as they occur.
Required Skill/Ability 2:
Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, administrators, and corporate contacts. A team player who works well with other members of the staff.
Required Skill/Ability 3:
Possesses a positive and can-do attitude that supports the mission of the school. Proven ability to work successfully in a fast-paced and changing environment. Ability to flex schedule to work nights and weekends as required for programs.
Required Skill/Ability 4:
Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously. Excellent project management skills.
Required Skill/Ability 5:
Excellent written and oral communications skills. Candidates are encouraged to provide a cover letter. Ability to clearly communicate and adapt to faculty requests, with the goal of delivering a successful program.
Preferred Education, Experience and Skills:
Bachelor’s degree. Experience managing major corporate client relationships and/or events, managing multiple projects simultaneously, and facilitating the delivery of world-class service. Proficiency in Adobe applications, especially InDesign.
Weekend Hours Required?
Occasional
Evening Hours Required?
Occasional
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
Learning Delivery Specialist, Exec Ed | Yale University
Salary : $51,900 - $65,700
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