What are the responsibilities and job description for the Dealer Support Admin Rep I (Temporary) position at Yamaha?
Purpose of Role
Purpose of DSS Administrator: A DSS Administrator is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility.
Key Accountabilities Include
• Contribute to customer satisfaction and Yamaha’s brand strength
• Support achievement of monthly sales budge, resulting in a positive influence on the corporate bottom
line
• Contribute to Channel Partner retention to maintain customer satisfaction and brand loyalty
• Support the value of loan procedures and auditing processes with focus on Department
Metrics/Compliance
• Support the reduction of organizational risk by supporting dealer set up and contracts protocol
• Ensure resolution of requests
Primary Responsibilities Include
• Process request for adjustment and reporting for administrative programs
• Process Administrative Order Type transactions
• Process dealer set up and maintenance requests while working with internal and external stakeholders
• Process loan management transactions
• Support internal and external stakeholders’ inbound calls
Core Functional Competencies
• Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand
• Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
• Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports
that meet information needs and enable decision making
• Department Technology and Systems: Understand and can effectively use department technology and
systems to perform work
• Product Knowledge – Operations: Possess detailed knowledge of Yamaha’s products and services
Qualifications
Ideal
• Experience with order processing/data entry
• Experience in Microsoft Office suite
Preferred
• Administrative procedure experience
• DocuSign experience
• Salesforce experience
• Experience working within a cross-functional, matrixed environment
• ERP system experience
Here’s What Our Partner (TargetCW Temp Agency) offers for long-term temporary full-time status:
- Comprehensive benefits package including Medical, Vision, and Dental,
- Fitness Center reimbursement program
- 401K and 529 college savings
- Pet insurance discount
Compensation
- The hourly pay range for this role is $22.00-25.00. Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.
Salary : $22 - $25
