What are the responsibilities and job description for the Piano Service Technician II position at Yamaha?
Yamaha employees are passionate about music and sound! As the world’s largest musical instrument manufacturer, we are known for our quality, stellar customer service and innovation.
Yamaha is looking for a Piano Service Specialist to provide customer service, technical support, repair, and technical training of Acoustic Piano, Disklavier and Hybrid Piano products to Yamaha artists, dealers, servicers, and related field entities.
Purpose of Role
Provides technical support and training for Acoustic, Disklavier and Hybrid pianos.
Key Accountabilities Include
• Contribute to customer satisfaction and Yamaha brand strength by creating positive customer experience
• Support customer retention and brand loyalty by ensuring repairs are completed in a timely and thorough manner
• Support achievement of department metrics
Primary Responsibilities Include
• Resolve customer concerns
• Report quality issues
• Contribute to internal and external training
• Repair, tune, and prep stock pianos, Disklavier, and hybrid pianos, including soldering when applicable
• Create internal and external knowledge articles for self-service support
Core Functional Competencies
• Analytics – Operations: Use data to understand business process and inform goals
• Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand
• Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
• Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
• Product Knowledge – Operations: Possess detailed knowledge of Yamaha products and services
Core Behavioral Competencies
• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-awareness
• Being Resilient
Qualifications
Ideal
• Professional work experience in customer service, technical support and piano repair
• Proficient with reading and following a schematics and block diagrams
• Proficient with Microsoft Office Suite, Oracle, Salesforce, and Tableau
• Able to travel up to 5% including nights and weekends
• Registered Piano Technician member of the Piano Technician’s Guild
• Knowledge and application of Yamaha’s Grand Action Regulation in 37 steps
• Basic Soldering skills
Preferred
• 2 years professional work experience in customer service, technical support, and piano repair
• Associates degree (A.A.) or equivalent from two-year college or technical school
Here’s What We’ll Bring
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Generous Wellness reimbursement program
- Tobacco cessation reward program
- Private concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Flexible work options (including hybrid and 9/80 schedule)
- Casual dress
- Vacation, sick-time and personal floating holidays
- Inclusive and passionate culture
- We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha
Compensation
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The hourly range for this role is $33.79 - $38.66 bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
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Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.
If this role is ‘music to your ears’, please apply!
