Field Service Technician

Description

Join Yamato Corporation – Innovating Weighing Technology for Over 100 Years

At Yamato, we are leaders in advanced weighing, filling, and inspection technology. With a legacy dating back to 1920, we provide cutting-edge solutions for a wide range of industries, including food processing, retail, and more. From scales to automatic tray filling machines, our products play a vital role in applications across cheese, poultry, snacks, confectionery, prepared meals, fresh produce, and beyond.

Why Yamato?

• Global Impact: Be part of a global leader with offices across North and South America, including Grafton, WI; Lake Forest, CA; and Querétaro, Mexico.
• Industry Leadership: We’ve been setting the standard for over a century, committed to reliability, technology, and creativity.
• Customer Focused: Our mission is to exceed customer expectations by offering the best technology and world-class service.

Our Mission?

• To cultivate customer trust by providing the best weighing technology and service in the world

Learn more at  YamatoAmericas.com  

Yamato’s Incredible Employee Benefits

At Yamato, we believe in taking care of our team from day one. Here’s what you can expect as a valued member of our organization:

• Comprehensive Health Benefits from Day One: Enjoy 100% company-paid premiums for health, dental, and vision coverage, along with life insurance and short and long-term disability options. Your health matters, and we’re here to support it.
• 401(k) with Company Match & Immediate Vesting: Begin saving for your future from day one with eligibility for our 401(k) plan on the first day of the month following 30 days of service. We offer a 4% company match on employee contributions of 5% or more, and you are fully vested in the employer match from day one if enrolled in the plan.
• Generous Paid Time Off: We understand the importance of work-life balance—earn 18 days of paid time off (PTO) accrued by calendar year, so you can rest, recharge, and focus on the things that matter most to you.
• PTO Carryover Benefits: Enjoy peace of mind with our PTO carryover, that allows a capped portion of unused paid time off (PTO) to be carried over into the next year, providing you the flexibility to take time off when it suits you.
• 10 Company-Paid Holidays: Enjoy 10 paid holidays per calendar year to celebrate and unwind with full pay.

Authorization to work in the United States is required.

Bilingual in Spanish is considered a plus!

Requirements

Job Function: Assists customers with the installation or troubleshooting of their equipment either by phone or travels to their facility to physically perform these tasks. Makes recommendations for upgrades to improve line performance based on product run.

Essential Functions:

• Performs all services related to inspections, maintenance, repair troubleshooting, training and start-up of equipment sold to customers.
• Recognizes any problems that might occur during an installation and address them to the customer or one of our engineers to figure out how to resolve the issue.
• Recognizes potential problems with existing equipment and develops solutions with the ability to adapt to various engineering designs, applications, and process criteria.
• Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur.
• Reads and understands wiring and function diagrams while working on equipment.
• Includes up to 90% travel time and work on weekends when needed. 
• When not at a customer location, provides customer phone support.
• Conducts training classes and answers customer questions.
• Assumes leadership role during large installations.

Additional Responsibilities: 

Trains other company field service technicians. Checks to ensure customer facilities are suitable for installation of our machinery. Manages complex and special customer projects. Works as assigned to cover absences and balance the workload at busy times of the year.

Supervisory Responsibilities:  No

Qualifications: 

• Associate degree in electrical/mechanical engineering or five to ten years of experience in the installation, troubleshooting and repair of packaging machinery.
• Ability to communicate with customers in a diplomatic and professional manner. Demonstrate a high level of leadership skills. 
• Technician must be proficient in computer skills such as Microsoft office.
• Should have a valid driver’s license and must be insurable.
• Requires a passport to travel outside of the United States.
• Bilingual in Spanish is considered a plus.
• Located within 1 hour of a major airport.
• Ability to climb ladders and platforms averaging 15 feet high.
• Able to handle short periods of time in cold, damp or warm plant environments during customer / prospect visits. 

Physical Demands: While performing duties of this job, employee is regularly required to stand, walk, reach with hands and arms, climb or balance, and bend, stoop, kneel, crouch, or crawl. Technician must also be able lift 50 lb. and work flexible hours based on assignments. Must be able to use standard hand tools and work in small areas. Climb ladder, height tolerance (not afraid of heights). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to operate motor vehicle. 

As a vital member of our Field Service team, you’ll deliver expert installation and troubleshooting support, whether remotely or by visiting customer facilities directly. Your hands-on expertise will be crucial in ensuring that every system runs at its best, making a real difference in our customers' operations. Be the expert that makes a difference—apply today to join our Field Service team!