What are the responsibilities and job description for the Customer Service Rep / Service Writer position at Yancey Bros Co?
Who We Are :
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.
What You Will Be Doing :
As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction.
Primary Responsibilities :
- Quote machine repairs.
- Act as the initial contact for customers and communicate with them regarding their repairs.
- Manage jobs by opening, closing, tracking, and scheduling as needed.
- Monitor the cost of the job versus the invoice amount.
- Preorder parts and communicate tooling needs to Team Leaders.
- Meet and maintain company metrics in service performance.
Additional Responsibilities :
Who We Are Looking For :
To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well.
Education / Experience :
Required Qualifications / Skills :
Preferred Qualifications / Skills :
Values :
At Yancey Bros. Co, we are always looking to add people to our team who share our core values :
Ideal candidates will demonstrate the following values :
What We Offer :
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Employee Wellness Program
Personal Time Off
Career Development
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Learn More
