What are the responsibilities and job description for the Product Support Sales Rep, Electric Power Generation position at Yancey Bros. Co.?
Job Description
Job Description
Who We Are :
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing :
As the Electric Power Generation Product Support Sales Representative (EPG-PSSR), you will provide exceptional customer service by promoting sales of service agreements for the Commercial Service and Engine Service Department. This position will be charged with covering assigned territories and establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.
Primary Responsibilities :
- Provides constant support of Product Support Manager’s leadership and direction
- Increase service sales and market share with all customers in assigned territory
- Maintains current customer and prospect list for assigned territory
- Coordinates regular customer visits and follow-up
- Perform site audits, technical reviews of customer equipment, and prepare service related proposals
- Market customer service agreements (CSA’s)
- Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
- Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
- Informs Product Support Manager of new customer service opportunities
- Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
- Consistently maintains positive, productive and mature work ethics
- Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
- Works with various vendors to solicit parts or services required to support any proposed service activity
- Maintains up to date maintenance contract pricing
Additional Responsibilities :
Who We Are Looking For :
To be successful in this position you should have prior sales experience, preferably in the industry, including parts and / or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to work in an assigned territory with limited supervision is essential to this position as well.
Education / Experience :
Required Qualifications / Skills :
Preferred Qualifications / Skills :
Values :
At Yancey Bros. Co, we are always looking to add people to our team who share our core values :
Ideal candidates will demonstrate the following values :
What We Offer :
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Employee Wellness Program
Personal Time Off
Career Development
