What are the responsibilities and job description for the Rebuild Specialist position at Yancey Bros. Co.?
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Rebuild Specialist plays a critical role in supporting the rebuild process by developing accurate and detailed rebuild estimates, customizing certified rebuild quotes, and managing individual rebuild projects. This role requires technical expertise, attention to detail, and a commitment to delivering exceptional customer experiences.
Primary Responsibilities:
- Provide accurate serial number specific certified rebuild estimates, quotes, and templates (service segments with parts lists) using SIS2.0, PSQ, SOC, SIMSi, TMI, ERLG, TRG, etc.
- Perform machine inspections for rebuild opportunities.
- Maintain machine rebuild “Standard Jobs” database with quotes and estimates.
- Provide rebuild estimates to PSSR’s within a 48 hour timeframe of request
- Quote Dealer and CAT Certified rebuilds (components and machine rebuilds)
- Interface with Parts and Service Operations Management opening rebuild work orders after quotes have been finalized to order parts and plan for the rebuild
- Maintain high volume/high complexity/low risk price material for PSSR’s
Additional Responsibilities:
- Train rebuild technicians to understand the rebuild quotes, scope of work, special instructions, Etc.
- Monitor warranty enrollments and ensure accuracy during rebuild processes.
- Develop and produce Certified Rebuild quotes and Standard Jobs reports, as required
- Adherence to all Yancey Bros. Co. Safety procedures and standards
- Other special projects as assign by manager
Who We Are Looking For:
To be successful in this position you should have prior Caterpillar technical experience, be able to provide a superior customer experience, have excellent problem-solving skills and be able to work independently. This position will place you in both office and shop setting.
Education/Experience:
- High school or equivalent
Required Qualifications/Skills:
- Caterpillar technical experience preferred.
- Proficient use of Microsoft Excel required
- Knowledge of all Uptake platforms (PSQ, SIS, Service Link, Sales Link, etc.) preferred.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
- Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
- Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
- Competitive Compensation
- Individual Bonus Opportunities Available
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
Employee Wellness Program
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
Personal Time Off
- Paid Holidays
- Paid Sick Leave
Career Development
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities
