TEPS Program Manager

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the TEPS Program Manager you will administer the Truck Engine Product Support program acting as liaison between authorized TEPS dealers, Yancey Power Systems and Caterpillar. You will authorize new dealers and terminate others as necessary.  You will also insure TEPS dealers maintain contractual agreements, support TEPS dealers to maintain contractual standards set by Caterpillar and influence Caterpillar truck engine products marketing programs to all authorized TEPS dealer through distribution chain.  You will also establish marketing programs resulting in increased parts sales within the guidelines of Caterpillar’s TEPS programs.

Primary Responsibilities:

• Maintain TEPS contractual standards
  • Current agreements
  • Monitor dealer performance
  • Maintain TEPS training requirements
  • Perform annual dealer evaluation
• Parts Sales and Marketing Programs
  • Monitor sales growth or decline
  • Promote Caterpillar marketing programs
  • Parts systems support (i.e. SIS)
  • Monitor TEPS dealer returns
• Warranty and Policy Administration
  • Effective warranty service
  • Warranty score card monitoring
  • Certify warranty technician
  • Perform TEPS warranty audits
  • CATPC maintenance
  • Facilitate policy issues for TEPS dealers
• Assist technicians with technical problems and locate technical information for technicians.
• Print schematics for technicians and customers.
• Obtain parts prints from Morton Technical for machining and welding.
• Identify repetitive problems and find solutions to the problem for Caterpillar.
• Problem management of field follow machines.
• Work with factory and engineers to solve performance-related problems on specific applications of a single machine.
• Work with customers to provide technical support for purchased machines.
• Provide support for ET and SIS software to customers that have purchased from us.
• Determine whether machines are performing to Caterpillar specifications or not.
• Determine when a machine has a Service Letter, TIB, or Service Magazine that covers a problem the customer may have.
• Attend training and conferences to stay current on new products.
• Assist warranty clerks in determining when a repair should be paid under warranty.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience in the industry working in parts, sales or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• High school diploma or equivalent

Required Qualifications/Skills:

• Yancey Required Safety Training and Annual recertifications
• Proven abilities to take initiative and be innovative
• Analytical mind with a problem-solving aptitude

Preferred Qualifications/Skills:

• Industry experience is preferred

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities