What are the responsibilities and job description for the Technology Technician II position at Yancey County Schools?
Must have an Associates degree and with related work experience. Salary is dependent upon skills and experience. Please apply online. Will be posted until filled.
Technology Technician II
JOB DESCRIPTION
An individual in this class performs skilled repair and maintenance of all technology- related equipment as well as technical support for all technology-related systems. Employee provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation. Employee provides on-site assistance in classrooms, media center, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. This position requires more specialized knowledge of computer hardware, software, and computer networks.
Reports to: Technology Director
Purpose: To provide support and promote the advancement of all Technology within Yancey County Schools
QUALIFICATIONS: Graduation from a two-year college or technical school with related coursework and two years of experience; or an equivalent combination of training and experience. Degree in a technology related field and eighteen months experience in a K-12 educational environment preferred.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Essential Job Functions
Assists with the installation of hardware, software, and related peripherals.
Ensures the maintenance of all computers, software, and local area networks by monitoring performance.
Effectively troubleshoots Chromebook, tablet, laptop, and desktop issues.
Performs routine imaging of devices and makes necessary upgrades to hardware and software.
Maintains accurate inventory and effectively uses the ticketing system to track routine repair and maintenance of equipment.
Refers complex problems to higher level technical support.
Additional Job Functions
Assists with network cable installation and termination.
Supports educational software used by the district including Google Apps, Microsoft Office, Adobe CC, and Classlink.
Other tasks assigned by the Technology Director.
SPECIAL REQUIREMENTS: Must possess a valid North Carolina Driver's License. Be accessible after hours in the event of a network outage or scheduled event.
TERM OF EMPLOYMENT: 12 Month
EVALUATION: Performance will be evaluated in accordance with provisions of the Board’s policy on evaluation of Classified Personnel.
KNOWLEDGE, SKILLS AND ABILITIES:
Strong knowledge of computers and related technology devices.
Strong knowledge of electronics related to local area networks.
Understanding of mechanical, electronics, and computer principles as applied to the repair and maintenance of computers and peripherals.
Ability to communicate effectively with all levels of technology users.
Ability to establish and maintain effective working relationships.
DISCLAIMER: This job description is designed to indicate the general nature and level of duties essential to the position for employees in this classification. It is not designed to contain or be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Furthermore, this description does not entitle any employee or applicant to specific job duties or assignments. This job description is subject to change based on the needs of the District.
