Service Manager

The Service Manager is responsible for the overall supervision and direction of the service department. Key responsibilities include meeting departmental goals, scheduling, dispatching, purchasing, estimating, and facilitating field service revenue. Additionally, the Service Manager plays a vital role in delivering exemplary customer service and satisfaction, upholding the company's reputation. The Service Manager is essential to the company's long-term success and growth.

Job Functions :

• Performs and / or supervises the process of scheduling all preventative maintenance and service calls and ensuring the highest level of utilization of the field service force.
• Ensures the timely and accurate processing of work orders including the opening, closing, billing, cost and margin review, and the maintenance and monitoring of all open and unscheduled work.
• Responsible for developing and ensuring compliance with internal policies regarding the processing of purchase orders, customer accounts and inventory management and usage records.
• Plans, assigns, coordinates and manages the service support, dispatching and scheduling staff and functions.
• Plans and directs the work of support functions to include hiring, training, assigning, planning and reviewing output and performance of subordinates.
• Ensure that employee evaluations, reviews, and KPI goals are completed on time and conducted objectively.
• Monitor staff performance, providing training and coaching to subordinates to enhance their performance and support their development.
• Implements and evaluates plans, policies, and procedures to achieve department goals, objectives, and productivity standards.
• Monitors company performance against established standards for exceptional customer service practices by using assessment techniques and reporting actual results against those standards.
• Operates the department within the approved staffing and expense budgets in accordance with the predetermined profit plan.
• Prepares a variety of labor efficiency, job profitability and gross margin reports as defined for the analysis of field service and administrative productivity and profitability.
• Oversees the coordination of communication between the Installation and Service Departments. Make certain that these methods provide a workflow that is properly controlled and implemented throughout the process.

Supervisory Responsibility :

Manages subordinates in the service department, overseeing direction, coordination, and evaluation. Responsibilities include interviewing, hiring, training, planning, assigning work, appraising performance, promoting, rewarding, disciplining employees, and resolving complaints.

Knowledge, Skills and Abilities :

Job Qualifications :

Why should you join the Controlled Air, Inc. team ?

We are excited to announce that Yanmar Group has officially acquired Controlled Air Inc., ushering in a new era of innovation and expansion in the HVAC and energy solutions sector. Join our team and be a part of our collaborative and innovative environment, where we're dedicated to designing and building intelligent systems that prioritize high performance, energy efficiency, and customer satisfaction. Controlled Air, Inc. provides opportunities for professional growth and attractive benefits. Join our growing team today! Controlled Air Inc. is an Equal Opportunity Employer

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

AA / EOE