Product Specialist

About the Role:

Yardi is seeking a skilled Integration Product Specialist to drive the expansion of Yardi EHR interoperability. In this role, you’ll support, design, and certify integrations with third-party pharmacies, Health Information Exchanges (HIEs), and related platforms. You’ll collaborate closely with Yardi clients and Senior Living staff, providing technical guidance, managing integration projects, and resolving escalations. If you’re passionate about healthcare technology and eager to develop expertise in Yardi’s Integration Management Console, Interface Engine, eMAR, EHR, and Senior Living Suite, we want to hear from you!

What You’ll Do:

• Use your prior experience to consult on the design and development features and modules within the electronic health record (EHR) software
• Research and discover market trends to best support clients and the industry
• Use your strong attention to detail to create detailed business specifications for development
• Collaborate and assist with quality assurance testing, product demonstrations and discussions with clients regarding Yardi’s EHR and eMAR module(s)
• Use your strong interpersonal skills to develop relationships with industry leaders to stay abreast of upcoming regulatory and industry changes
• Collaborate with cross functional teams to assist with input for product future developments and preparation of documentation for product configuration and usage
• Be a team player! Provide support and assistance to Yardi Consultants throughout the implementation process and assist the Sales Team in a presales capacity
• Use your strong training and troubleshooting skills to support team members and clients with complex issues related to EHR and eMAR operations
• Be part of a great team and collaborate with Senior Living Team members across North America
• Respond to client(s) via phone or email regarding inquiries or support requests with Yardi EHR integrations.
• Identify and troubleshoot complex workflows with the Yardi integration engine
• Log and documents all clients calls into the yCRM system for resolution tracking and historical data
• Learns appropriate software and hardware used by clients and Yardi
• Communicate with 3rd-party clients to assist with technical interface setup including VPN and software configuration

Who You Are:

• Bachelor’s degree in Business, Computer Science or related field
• 1-3 years prior experience providing technical support
• Prior knowledge/experience with medical software highly desirable
• Experience with HIPAA, HL7, NCPDP or other electronic health background is a plus
• Process-oriented with the ability to independently manage large, multi-stage projects with multiple stakeholders.
• Establish and qualify connectivity via VPN and/or web service endpoints.
• Identify and train key stakeholders to support self-sustaining high volume integrations
• Process-oriented with the ability to independently manage large, multi-stage projects with multiple stakeholders.
• Proficiency in MS Office Excel and Outlook
• Awesome written and verbal communication skills
• Phenomenal customer service skills and desire to go the extra mile
• Excellent attention to detail, organization and the ability to prioritize effectively
• You’re a self-starter! You take initiative and have sound judgment
• High comfort level troubleshooting and problem-solving issues
• Great people skills and the ability to be personable and professional

Helpful to Have:

• Familiarity with Yardi applications
• Prior experience with software usage and support
• Experience with integrations technology and/or HL7, FHIR, NCPDP and DIRECT messaging standards

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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