What are the responsibilities and job description for the Associate Technical Account Manager position at Yardi Systems?
Associate Technical Account Manager
Waltham, MA
About the Role:
Join Yardi as an Associate Technical Account Manager and play a vital role in supporting our clients' success with the VendorShield product suite. You'll provide expert guidance, helping clients optimize their use of VendorShield to enhance operational efficiency and ensure compliance. If you're passionate about delivering exceptional client support and driving results, this role is for you.
What You'll Do:
- Collaborate with IT, Programming, and clients on product releases, software integrations, updates, and system configurations
- Provide advanced end-user training, advise clients on best practices, and serve as their primary point of contact for Vendor Compliance
- Monitor and manage accounts, conducting reviews to improve policies, procedures, and workflows based on client needs
- Research and resolve software issues, escalating complex cases, and coordinating client meetings as needed
- Document activities in CRM, act as a liaison to provide industry insights, and collaborate internally to meet client needs and maintain service standards
- Assist with training Associate Account Managers and handle special projects related to training and support
Who You Are:
- Bachelor's degree or equivalent combination of experience and education
- Five plus (5 ) years of project or account management experience preferably in property management or vendor compliance
- Knowledge of software interfaces and/or configuration of software interfaces
- Familiarity with Client Relationship Management Software (CRM)
- Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint
- Excellent written and verbal communication skills
- Independent decision making and problem-solving skills
- Proven ability to manage and resolve client issues and requests
- Comfortable/confident presenting in front of Executive Level clients
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
- Client-centered commitment and focus
- Ability to travel ~10%
Ideal to Have:
- Ability to think analytically and effectively communicate analysis to clients
- Big picture focus while displaying a keen attention to detail
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#TeamYardi #YardiCareers
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
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