Community Manager

Job Title: Warehouse and Customer Service Manager

Job Overview:

We are seeking a highly organized and detail-oriented Warehouse and Customer Service Manager to oversee both warehouse operations and customer service functions. This role includes managing packing, shipping, receiving, returns, as well as supervising and training customer service representatives, retaining customers, and handling escalated support issues. The ideal candidate will ensure smooth operations in both warehouse and customer service areas to drive business success.

Key Responsibilities:

Warehouse Management:

• Pack and prepare items for shipment.
• Oversee shipping processes and ensure orders are shipped accurately and on time.
• Handle product returns and manage the return process efficiently.
• Receive incoming shipments, ensure all items are accounted for, and store them properly.
• Maintain a clean, organized, and safe warehouse environment at all times.
• Monitor and manage inventory levels, providing regular inventory counts and reports.

Customer Service Management:

• Supervise and train customer service representatives.
• Handle customer escalations and provide resolution support.
• Retain customers through excellent service and problem-solving.
• Post regularly on social media feeds and respond to customer inquiries via the website, email, Kickstarter page, and social media channels.
• Ensure consistent, high-quality customer support across all platforms.

Qualifications:

• Prior experience in warehouse management and/or customer service management is preferred.
• Strong organizational, time management, and multitasking skills.
• Ability to lead and train a customer service team.
• Familiarity with inventory management and shipping software.
• Excellent communication and problem-solving skills.
• Ability to manage social media and respond to inquiries on various platforms.

Hours: 20-40 per week