Technical Support (25% travel)

• Support large OEM customers with applications development.
• Support custom product: conceptual design, development, testing for large OEM customers.
• Become well versed with all Servo, Motion Control, and Machine Control products and lab equipment.
• Provide technical expertise to assist customers in the use of their application and industry processes of Yaskawa products and services to exceed customer needs.
• Assist field service, technical support, and repair groups with the diagnosis and repair of electrical equipment at the customers’ site.
• Solve application installation problems over the telephone or by visiting the customer site.
• Research, document, and recommend solutions for product enhancements on quality control issues.
• Assist engineering and development with testing of new products, options, and software.
• Primary liaison between QC and customers on quality related issues.

Technical Documentation

• Generate and edit technical sheets and technical information pertaining to all levels of Servo products with minimal assistance to support customer application requirements.
• Create and edit application papers to aid in the promotion of products, functional features, solutions, and services through a technical platform relating to Servo products.
• Create and Collaborate on Servo related technical specifications for enhancing future Yaskawa Motion Division products with minimal assistance.
• Update, organize, maintain, and post (on web) technical documents and engineering files.
• Become familiar with Motion Industry standards (UL, cUL, CSA, NEMA, CE, IEEE, JIS, IEC61131, Devicenet, Profibus, Sercos, Modbus, PackML, etc.).

Technical Training

• Support the Training group with technical information or materials required for customer and associate training (in-house classes, on-site classes, e-learning modules).
• Assist in creating training materials (power point, overheads, handouts, and demonstration equipment) for web classes and Sales associates.
• Conduct technical training sessions in-house and support the Training group or Sales associate at customer’s facility: Channel Partners, OEM’s, End Users, Representatives, Key Accounts, and Systems Integrators.

Sales Support

• Assist sales team in developing quotations and BOM
• Recommend application solutions for Servos and Controllers to internal and external customers
• Assist sales in customer visits to key accounts by preparing/providing: Machine evaluation, Technical presentations, Product and application knowledge.

Research and Reporting Responsibilities

• Provide timely field and regular activity reports to the manager.
• Special application related research projects as assigned by the manager.
• Communicate project successes to Sales and Marketing Associates.
• Generates product and feature specifications used to enhance Servo and Controller, hardware and software products.

QUALIFICATIONS:  List the education, experience, skills and personal attributes required to perform this job.

• Three to five year BS Degree with focus studies in electrical, mechanical, or computer engineering, or equivalent related work experience.
• 5 year experience in the motion control, mechatronics field.
• Strong background in Mechatronics, Robotics, motion path-planning.
• Understands and is knowledgeable in discrete automation solutions specifically in the Servo Motion Control
• Software Expertise: Scripting languages such as Python/Lua, PLC Programming, Structure text (such as C, Basic, VB)
• Understands and is knowledgeable in discrete automation solutions specifically in the Servo Motion Control
• Experience with CAD, e.g. Solidworks.
• Field service experience is highly desirable.
• Excellent communication and interpersonal abilities, including technical writing and presentation skills.
• Strong analytical and problem solving skills.
• Strong organization skills and strong time management with a team approach.
• Ability to mentor and answer technical questions from “C” level engineers.
• Knowledge and experience with Microsoft OS, Office Suite (Word, Excel, Power Point), MS Project, CAD programming environments, etc.
• Experience with Industrial Networks: Devicenet, Profibus, RS232/485 serial communications, and Ethernet (simulation tool experience is desirable).
• Strong working knowledge of electrical field test equipment.
• Experience Tuning Servo Loop Gains (Position and Speed).
• Experience with Electrical Noise analysis, grounding and shielding techniques