What are the responsibilities and job description for the Patient Scheduling ---Bilingual Spanish position at YASMESOFT INC?
Must be local and willing to work from the office.
Job Purpose
Job Purpose
The Patient Access Scheduling Coordinator plays a crucial role in ensuring a seamless patient experience by facilitating the pre-registration process and managing appointment schedules. This position requires strong organizational skills, attention to detail, and excellent communication abilities to effectively interact with patients, healthcare providers, and insurance companies.
Duties & Responsibilities
- Collect and verify patient demographic and insurance information prior to appointments
- Ensure all necessary documentation is completed and accurately entered into the EMR system
- Communicate with patients to gather required information and answer any pre-registration questions
- Assist patients with any issues related to insurance eligibility and coverage
- Coordinate and manage patient appointments efficiently, considering provider availability and patient needs
- Utilize scheduling software to book, confirm, and modify appointments as needed
- Follow up with patients to confirm appointments and provide any necessary pre-visit instructions
- Monitor and manage appointment cancellations and rescheduling to optimize the schedule
- Work closely with clinical staff, providers, and administrative teams to ensure smooth patient flow and address any scheduling conflicts
- Communicate effectively with insurance companies to verify eligibility and obtain authorizations as needed
- Provide exceptional customer service to patients, addressing inquiries and concerns in a professional and friendly manner
- Assist in resolving any issues related to scheduling or pre-registration promptly
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
- High school diploma or equivalent; associate's degree in healthcare administration or related field preferred
- Previous experience in a healthcare setting, particularly in patient registration and scheduling, is highly desirable
- Strong computer skills, including proficiency in scheduling software and electronic health records (EHR) systems ex. NextGen, EPIC
- Excellent Bi-lingual communication and interpersonal skills, with a strong focus on customer service
- Ability to multitask and work effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
