Coordinator, Employee and Student Housing

Description of Position Reporting to the Property Manager, the Coordinator, Employee & Student Housing, is responsible for the successful day-to-day operations of the department. This role will facilitate housing operations issues including applications, contracts, room assignments, billing, record management and hall access coordination. This role will also serve as the subject matter expert in all departmental technology and software. The Coordinator, Employee & Student Housing may be responsible for assisting those prospective and current renters if that function is not outsourced. Additionally, the Coordinator, Employee & Student Housing is responsible for adhering to YC policies and procedures needed for the effective and efficient operations of a college department. Duties Housing Oversight and execution of room occupancy and housing reservation management, including room placements, changes, consolidations, and waitlist management. Housing contract implementation and management of related processes, including contract withdrawal and early termination requests and appeals. Design, create and revise 21+ Housing, Workforce Housing and Facility Rental pages on Yavapai College Website. Under the direction of the Property Manager, create, edit, and publish (on web site) all 21+ housing documents (application materials, informational materials, etc.) Processes billing for housing contracts, property damages by residents, and security deposit deductions for damages upon move-out Provide best in class customer service guiding incoming and current residents and guardians through all aspects of the housing process. Facility Rentals Collaborate with 3rdPart Summer Camps operator. Process 3rdparty facility rental agreements, if this function is not outsourced. Departmental Perform purchasing activities and act as travel liaison for department. Monitor and maintain departmental budgets. Serve as primary technical administrator for multiple integrated software systems and programs supporting department operations, including Ellucian Banner, StarRez, JotForm, Airtable, Cognos, CourseDog and Salesforce. Serve as back-up department liaison to campus stakeholders and internal departments. Work occasional weekends as needed for special events and peak times (move-in/move-out.) Other duties: Perform miscellaneous job-related duties as assigned by the Property Manager. Minimum Expectations & Requirements Bachelor’s degree or an equivalent combination of education and experience Two years of experience in related work Ability to travel and work at multiple YC locations Ability to work a flexible schedule including occasional evening and/or weekend hours as determined by the department Demonstrated ability to work collaboratively with diverse stakeholders and adapt to evolving departmental needs. Proficiency in MSOffice suite (Word, Excel, Outlook) Preferred Skills & Abilities Experience in a community college/higher education work environment . Experience working with customer relations management systems and other software systems referenced in posting. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $44,000 - $58,000