What are the responsibilities and job description for the S.E. I - Desktop Support Specialist position at Yavapai County?
Role
Yavapai County Information Technology Services (ITS) is seeking a Desktop Support Specialist to provide day-to-day support for computer workstation hardware and software.
In this role you will routinely provide Tier 1 and 2 support to various county users and departments. You will be expected to become proficient in the troubleshooting, support, and installation of Microsoft Office products, end user computer hardware and peripherals and department specific software applications.
Salary hiring range: $52,078.17 to $66,399.66 depending on qualifications.
Major Duties, Responsibilities
- Deploy computer hardware to end users (desktop, laptop, monitors, docks, etc.).
- Update and maintain an accurate inventory database.
- Ensure service or technical issues are being proactively resolved.
- Help resolve technology issues in person and remotely.
- Complete accurate documentation of work performed within our ticketing system.
- Troubleshoot, printing, faxing, and connectivity issues.
- Collect and provide detailed data on issues that need to be escalated to a higher level of support.
- Other responsibilities as requested by leadership.
Minimum Qualifications
Education:
High school diploma or equivalent.
Experience:
A minimum of three (3) years of experience in information technology or related field.
Additional Requirements:
Must possess a valid Arizona driver’s license.
Yavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:
- 10 Paid Holidays Per Year
- Annual Leave
- Employee Assistance Program (EAP)
- Health Care Insurance – Medical, Dental, Vision
- Life Insurance
- Long-Term & Short-Term Disability
- Retirement Plans
- Sick Leave
- Tuition Reimbursement Program
ELECTIVE COVERAGE
- 457 Deferred Compensation Program
- Dependent Health Care Insurance - Medical, Dental, Vision
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Short-Term Disability
- Supplemental Life (for employees & dependents)
PLEASE NOTE
- Part-Time, Temporary and Seasonal employees accrue Sick Leave based on hours worked.
- Part-Time employees have limited benefits available.
- Temporary and Seasonal employees are not eligible to accrue Annual Leave.
Salary : $52,078 - $66,400
