What are the responsibilities and job description for the Midwest Operations Manager position at Yay Lunch?

About the Role :

The Midwest Operations Manager will be responsible for the overall management and day-to-day operations in our Midwest market, which includes schools in Chicago, Wilmette, and Kenosha (Wisconsin). We are seeking a dynamic and experienced operations management professional to lead our team and ensure the smooth and profitable operation at our schools within this region. Our services in this market range from delivering delicious meals from local vendors to operating full-service cafs, where we prepare fresh food, sell snacks and beverages, and collaborate with nearby partners to enhance the dining experience for students and staff. This role will require frequent travel within the Midwest market, and will begin with 1-2 weeks of training in our Delaware and Philadelphia markets.

Key Responsibilities :

Operations Management : Oversee operations at German International, North Park Elementary, Regina Dominican High School, and Wolcott. Additional schools may be added to this market in the future as we continue to grow.
Staff Management : Recruit, train, and supervise caf staff of around 10 people. Responsibilities will also include : scheduling, performance evaluations, and fostering a collaborative team environment.
Customer Experience : Ensure that every customer has a positive experience by maintaining high standards of service, addressing customer feedback, and following The Yay Way. The Cafe Manager will be responsible for maintaining regular communication with school administration, soliciting feedback, and sharing updates.
Financial Management : Manage the caf's budget, monitor daily sales and expenses, and implement strategies to increase sales profitability.
Inventory Control : Monitor stock levels, order supplies, and manage vendor relationships to ensure timely delivery of quality products. Minimize waste and control costs through effective inventory management.
Menu Development : Work with the prep team to implement a new prep menu to drive customer satisfaction and purchasing.
Health and Safety Compliance : Ensure that the cafs adhere to all health, safety, and sanitation regulations. Implement and enforce proper food handling practices.
Marketing and Promotion : Collaborate with the marketing team to develop marketing strategies including promotions, special events, and outreach.
Problem-Solving : Handle any operational challenges, including equipment malfunctions, staffing issues, and customer complaints, with a proactive and solution-oriented approach.
Reporting : Provide regular reports to the Director of Operations and President on the caf's performance, including Gross Merchandise Value, customer feedback, and staff performance.

You will :

Hire, train, and manage team members including scheduling, payroll, and working with HR on employment matters

Be the primary point of contact for school administrators at Yay Lunch

Follow current, and help create new, SOPs for service and cafe function

Ensure facilities are kept organized and clean

Conduct daily and weekly inventory, ordering, and receiving

Management of supply pick up and logistics

Collaborate with marketing and merchandising for special theme events

Monitor all product to ensure proper rotation and code date management

Conduct weekly team meetings and daily standups

Work with internal Customer Experience team to resolve issues

Control shrink and waste to keep it within set targets

Manage day-to-day operations and be a hands on team member in all operations of service

Be available for emergency issues involving the team or the caf

Work with Leadership to identify opportunities for growth, and develop execution plan, including economic impact

Work from one of the cafes each day

You must be :

Quick to resolve problems

People-oriented with a focus on driving team engagement

Detailed-oriented hyper-organized, meeting business objectives

Proactive, creative and positive

Collaborative and willing to jump in and take on any job

Able to stay calm under pressure

Personable, engaging, and able to discuss the program with a Head of School and a favorite dish with a 4th grader

You must have :

At least 5-7 years of food management experience, preferably university dining , high volume restaurant, and / or chef manager experience. Familiar with food safety procedures and inventory management

Servsafe Manger or Servsafe Proctor Certification

Proficiency with Google Suite (Drive, Sheets, Word, Hangout, etc.)

Strong time management skills

Experience hiring and developing an hourly workforce

Strong verbal and written communication skills

A reliable personal vehicle, great driving record, & car insurance

Meticulous attention to detail - whether keeping the cafes clean and organized or entering data for ordering management

We provide :

Salary $65,000

Company-supported insurance - Medical, Vision, Dental and Life

Voluntary Life Insurance, Short-term Disability Insurance, and Flexible Spending Account (FSA)

401(k) Retirement, up to 3.5% employer match

Flexible paid time off (unlimited time off program)

Data stipend

Significant support structures, on-the-ground training, & coaching

Salary : $65,000

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Midwest Operations Manager

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