What are the responsibilities and job description for the Client Success Specialist position at YELLOW DOG SOFTWARE LLC?
Role Overview:
At Yellow Dog Software, our goal is to provide an inventory software solution that helps our clients work more efficiently, make smarter decisions, and identify opportunities for business improvement. As we continue to enhance value-add offerings for our clients, we are hiring a self-starting Client Success Specialist to join our Training and Success Team. Our ideal candidate will excel at translating complex technical content into accessible resources for diverse audiences, ensuring that learning materials are effective and engaging. The CSS will excel at building strong, impactful relationships with customers, understanding their goals, and ensuring they get maximum value from our software solutions. This role can be in office, hybrid, or remote, with the expectation of working in the Norfolk headquarter office 2 days monthly.
Key Responsibilities:
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Training Development & Delivery:
- Render technical and niche subject matter into engaging and well-structured content on an ongoing basis.
- Create tailored training plans based on client needs and software updates; ensure sessions and materials address the specific expectations of clients and promote recent product advancements and offerings.
- Address growing training demands and oversee outreach efforts to include LinkedIn announcements, social media updates, and other B2B communications.
- Build strong client relationships and drive engagement through clear communication and collaboration with internal teams to enhance outreach.
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Training Media Management:
- Develop clear and concise documentation and videos for reference materials, including internal and external software training resources and outlining technical data for use in a consumable way.
- Assess needs and gather data to ensure that all materials are tailored to diverse user requirements and communicated in clear, accessible language.
- Maintain documentation consistency, branding, and standards across all materials and platforms.
- Collaborate with subject matter experts to gather insights and clarify technical details for accuracy and precision in documentation.
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Continuous Improvement:
- Stay current on industry best practices, learning technologies, and tools to keep training programs innovative and effective.
- Solicit and interpret feedback from training sessions to improve content and delivery methods.
Qualifications:
- College degree required and 4-6 years of experience in supporting customer training and engagement programs.
- Technical writing backgrounds desired, prior marketing and or agency experience a plus.
- Self-starter capable of managing dynamic client needs and shifting internal priorities.
- Highly sophisticated communication skills, verbal and written, to optimize client engagement.
- Ability to leverage high emotional IQ while assessing needs and appropriately customizing delivery tools.
- Experience with Outlook, Teams, G-Suite required. Video creation tools including CapCut, Adobe Premier, Sony Vegas, etc. and content creation/photo editing tools such as Canva and Adobe Photoshop are also highly desired.
Applicants should submit a cover letter, resume and salary expectations for full consideration.
