What are the responsibilities and job description for the Implementation Specialist position at Yellow Dog Software?
Role Overview:
Are you passionate about hospitality but looking for a change? If you’ve spent time in restaurants, retail, concessions, or hotels and want to leverage your experience in an exciting new way, this role is for you!
At Yellow Dog Software, we help hospitality professionals take control of their inventory with powerful, easy-to-use technology. Ready to make the leap from hospitality to a career in tech?
As an Implementation Guide, working at our HQ office in Norfolk, VA, you’ll play a key role in setting up our clients for success—configuring systems, training users, and making a real impact. If you love problem-solving, working with people, and seeing your efforts make a difference, you’ll thrive in this role!
Why This Role is a Great Fit for You:
✅ Transition from Hospitality to Tech: Use your restaurant, retail, or concessions experience in a new and exciting industry.
✅Make a Meaningful Impact: Help businesses streamline their operations and improve efficiency.
✅Travel & Variety: No two days are the same—work with clients onsite, remotely, and across different industries.
✅Growth Opportunities: We support career development and provide the training you need to succeed.
✅ Competitive compensation and benefits including retirement with company match, medical plan, health savings account, life insurance, and vacation, sick, & parental leave.
Key Responsibilities and Expectations:
- Build and configure inventory management systems tailored to each client.
- Train clients on the core features of Yellow Dog Software—in person and remotely.
- Proactively communicate and collaborate with teammates to ensure smooth implementations.
- Offer expert guidance to ensure clients are set up for long-term success.
- Track and document progress in our systems to maintain clear and accurate records.
- Travel to client locations for onsite implementations (including occasional weekends).
- Be part of an on-call rotation (with bonus pay) to assist clients when needed.
- Strong verbal and written communication skills, ability to set and manage expectations, and a natural teacher—someone who enjoys training others and sharing knowledge.
- A self-starter who enjoys multitasking and problem-solving and someone who takes pride in delivering exceptional service and results.
- Willingness to travel and flexibility to adapt to different client needs.
Preferred experience (Ideally one or more of the following):
- Hospitality experience (restaurant/bar, hotel/resort, stadium/concessions, FOH/BOH).
- Experience with point-of-sale, inventory, or accounting systems.
- Background in implementation, training, or technology.
- Teaching or coaching experience.
Schedule:
🕗 Monday–Friday, standard business hours, in-office, and occasional weekends for client travel.
To Apply:
You must submit salary expectations, a resume and cover letter for full consideration.
Visit our talent community today by clicking here or send your credentials to HR@yellowdogsoftware.com.
