Residence Experience Coordinator Supervisor

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for a Residence Experience Coordinator Supervisor. This is a full-time year-round position located in Big Sky, Montana.

The purpose of a Residence Experience Coordinator Supervisor is to assist in overseeing the day-to-day operation of the Residence Experience Coordinator team by ensuring performance accountability, upholding the departmental standards set by Management, and serving as an in-the-field leader for the Coordinator team. The Supervisor should be able to delegate tasks as needed, possess the ability to make quick decisions and resolve issues, and serve as a point of contact in the absence of department Management.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
  
  
  

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist Management in the enforcement of departmental standards and SOP’s.
• Oversee the daily work checklist of each Residential Experience Coordinator.
• Provide ongoing training and support for new team members.
• Oversee rental home preparations and inspections and provide a warm and thorough welcome and orientation of each home upon the Member or guests’ arrival.
• Provide personalized and anticipatory guest service throughout the Member or guest’ stay, including responding to general service requests, resolving guest service issues, and taking ownership of each and every Member and guests’ experience within the Rental Program.
• Complete thorough post-stay home inspections, ensuring all rental and owner items are accounted for.
• Assist Department Managers with performance evaluations by providing feedback on team members’ performance in the field.
• Serve as a point of contact in the absence of Department Managers.
• Deliver a flawless and memorable experience for each Member and guest staying in one of the Club’s rental homes, chalets, cabins, or condos.
  
  
  

Other Duties and Responsibilities:

• Conversing with the Members and guests in a hospitable and professional manner.
• Being accessible for Member and guest needs during their visit.
• Maintain inventory and ensure items are in stock.
• Ensure standards for quality, privacy, customer service, and Club culture expectations are met.
• Work as a liaison between the sales department and their prospective Members to define, secure, and execute any special requests during the Member’s visits to the portfolio of homes in the Rental Program.
• Work closely with the Residential Shopping team in executing grocery requests to ensure completion.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and teammates with professionalism and respect at all times.
• Maintain privacy of Members, guests, and facilities at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs.
• Perform work in a safe and high quality manner.
• Ensure workspaces are always neat and organized.
• Project a favorable image of Yellowstone Club at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. This includes the ability to work one night audit shift per week.
• Ensures that assigned Residential Services fleet vehicle is cleaned and refueled at the end of each shift.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
  
  
  

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• High school diploma, GED or vocational training or job-related course work
• 1-2 years of hospitality experience at a hotel, private club, or other hospitality venue
• 1-2 years of additional supervisory or management experience at a hotel, private club, or other hospitality venue
• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff
  
  
  

Certificates & Licenses

• Valid US Driver’s License
  
  
  

Computer Skills

• Proficiency in basic technology including smartphones, computers, and email.
• Intermediate level of experience in Microsoft Office systems.
  
  
  

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.
  
  
  

Math Ability

• Able to perform basic math calculations.
  
  
  

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
  
  
  

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear.The employee is constantly required to stand and walk, climb or balance and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is frequently required to lift up to 30 pounds. The employee is also required to have visual acuity to perform an activity such as but not limited to: preparing and analyzing data and figures, reading plans and project related materials, visual inspection involving property maintenance, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
  
  
  

I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical, Dental, Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale
  
  
  

For more information about the Club, visit www.yellowstoneclub.com .

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.