Retail Supervisor

Retail Supervisor (2019).docx

Purpose: The purpose of the Retail Supervisor is to assist in overseeing day-to-day operations and facilitate impeccable Member and guest services and assist in the daily operations of the Retail division.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
  
  
  

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in managing Retail department including coach and counseling, train and disciplinary action where necessary.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Initiate interaction with Members, guests, and prospective members to obtain and disperse information, ensure compliance with standards and expectations and to receive feedback.
• Responsible for supervising the daily operations of the Retail division, shift or events as called upon.
• Responsible to conduct training as needed to keep Retail team informed on Club events, activities, changes and any other information that the team needs to be made aware of as it relates to the Member experience.
• Work with Retail team to ensure Retail Associates efficiently meet and/or exceed Member expectations.
  
  
  

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Meet financial objectives; scheduling expenditures; analyzing variances; initiating corrective actions to ensure meeting goals and objectives.
• Be accessible for Member and guest needs during their visit. Maintain inventory and ensure items are in stock. Keep up with fluctuating supply and demand. Assist in coordinating product procurement.
• Oversee special and unique requests from Members before and while visiting. Work with Retail/Rental Manager to plan for VIP needs.
• Ensure standards for quality, customer service and Club culture expectations are met.
• Assist retail manager with scheduling employees to ensure hours of operation are in compliance with Club needs and business demands.
• Interface with other departments in order to meet Member, guest, and prospective Member requests.
• Oversee shipping/receiving/delivery of mail of Retail items.
• Maintain accurate Member Billing
• Answer member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Manage the systems of keeping detailed records of Member preferences and requests.
• Responsible to handle Member complaints when they escalate beyond the Retail Associate level.
• Recognize Retail Team Member excellence as well as areas of improvement on a daily basis.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
  
  
  

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• Associate degree or equivalent course work
• 4 years of experience in the Retail industry
• 2 year of supervisory experience
  
  
  

Experience/Education Preferred

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, preferred
  
  
  

Certificates & Licenses

Valid State Driver’s License

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
  
  
  

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Health Benefits
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale
  
  
  

For more information about the Club, visit www.yellowstoneclub.com .

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.