What are the responsibilities and job description for the Director of Operations position at Yellowstone National Park General Stores?
The opportunity
Delaware North is hiring a Director of Operations to join our team at Yellowstone General Stores in West Yellowstone, Montana. As the Director of Operations, you will be responsible for overseeing the day-to-day operations of a high-volume, multi-store retail, grocery, and food and beverage operation. If you are a dynamic leader and are passionate about delivering exceptional guest experiences, we encourage you to apply and join our team at Yellowstone General Stores.
Housing is provided and relocation assistance is available.
Pay
Minimum – Anticipated Maximum Base Salary: $104,100 – $140,500 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/
.What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Oversee team members, ensuring proper staffing, training, compliance with operational standards, guest service, and productivity scheduling.
- Ensure compliance with retail, grocery, and food and beverage operations policies, coaching, counseling, and managing performance as needed
- Build and maintain positive guest and client relationships by ensuring high-quality service and products, responding to client requests, and resolving complaints
- Maintainexisting programs and developing new concepts to enhance store operations and ensure quality standards
- Control store operations and labor costs, and assist in establishing long-term plans and policies
- Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEO
- Ability to drive a company vehicle as needed on property.
More about you
- Minimum of 3-5 years of supervisory experience in high-volume, multiple retail and food and beverage operations, with the ability to train, develop, and manage seasonal staff
- Strong skills in financial management, budgeting, and achieving profitability goals
- Proven ability to provide excellent customer service and manage a diverse workforce
- Ability to coach, mentor, and lead teams independently or as part of a group
- Excellent communication and organizational skills with a focus on team development and operational efficiency
- Must possess a valid driver’s license
Shift details
Day shift
Evening shift
On call
Overnight
Split shift
Holidays
Monday to Friday
Evenings as needed
Weekends
8 hour shift
10 hour shift
12 hour shift
Event based
Overtime as needed
Yellowstone National Park General Stores
Who we are
Yellowstone General Stores are located throughout Yellowstone National Park including near Old Faithful, Mammoth Hot Springs, and Canyon Village. The locations offer the opportunity to explore more than 1000 miles of hiking trails, 40 waterfalls, and 10,000 hydro-thermal features like hot springs and geysers. We offer dorm-style employee housing or full-hookup RV sites. We also offer an employee meal program, store discounts, and recreational activities in Yellowstone National Park for our team members.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Salary : $104,100 - $140,500
