Solutions Engineer

About the Role

The Solution Engineer (SE) is a team player who effectively builds relationships both inside and outside the organization and is dedicated to meeting the expectations and requirements of our clients. This role involves a high level of client interaction and requires the ability to develop expertise with the ever-evolving Atlassian product landscape. The Solution Engineer will lead discovery and scoping sessions alongside sales partners, as well as conducting product demos. Reporting directly to the Chief Operating Officer who leads Client Services, it is important for the SE to be a champion for delivery excellence by driving continuous improvement to ensure there is a high degree of client satisfaction.

Key Responsibilities Include:

• Keeping up-to-date on Atlassian products and best practices; including obtaining and maintaining Atlassian and related certifications
• Providing Atlassian product demos as well as enhancing demo documentation and associated processes
• Advising and training clients and team members on best practices as they relate to Atlassian products
• Thoroughly understand Atlassian's software and offerings and understand how to best position them with the company’s offerings.
• Aiding and co-owning account management and sales processes around client budgets, best practices, and service recommendations.
• Establishing and maintaining relationships with key partners across the Atlassian ecosystem and beyond.
• Staying up-to-date on IT trends, AI and participating in trade shows and networking activities.
• Providing subject matter expertise for sales collateral and marketing efforts.
• Leading discovery calls and understanding client short term and long term objectives.
• Acting as the strategic partner to clients and teammates; ensuring a smooth transition to the delivery team.

About You:

• Proven problem-solving skills with the ability to design, articulate, and implement client solutions, demonstrating expertise in optimizing business processes and systems (Agile, Waterfall, PMP, Lean Six Sigma, or other methodologies preferred).
• Natural collaborator and creative thinker able to design the best solution for the business and our clients.
• Exceptional communication skills, both written and verbal, with the ability to deliver compelling presentations, SOWs, demos, and responses to RFPs, winning over diverse audiences.
• Deep specialization in Atlassian and adjacent tools, with relevant certifications (Atlassian certified required), and experience in system migrations and consolidations.
• Demonstrated curiosity to stay ahead of industry trends and best practices, contributing to go-to-market initiatives and effectively supporting diverse client pursuits.
• Ability to understand IT and business process needs within the infrastructure and formulate products and offerings for large complex transformation engagements.
• Great sense of ownership for work produced and designing quality customer engagements.