What are the responsibilities and job description for the Medical Office Director position at Yeo & Yeo Medical Billing & Consulting?
About Us
At Yeo & Yeo Medical Billing & Consulting, we prioritize people first. Our mission is to be business success partners, helping clients, teams, and communities thrive. We do this by putting people at the forefront, listening intently, building trust, navigating challenges, and supporting communities.
We recognize that no two paths are the same. That's why we offer flexibility for you to discover your purpose. Whether it's complex medical billing, practice assessment, compliance, accounting, or beyond, we're here to complement our clients' work, making their lives easier.
About the Job
The Office Manager will oversee the daily operational needs of YYMBC. This role will manage client assignments and projects while delivering high-quality service. Key responsibilities include coaching, advising, and supporting team members in meeting client expectations and assisting the President of Medical Billing with personnel administration tasks.
Key Objectives:
- Oversee operations in the billing department, including medical coding, charge entry, claims submissions, payment posting, accounts receivable follow-up, collections, electronic files, and reimbursement management.
- Assist the President of Medical Billing in developing procedures and policies for administering staff workflow and personnel activities.
- Organize workflows, supervise day-to-day activities, and ensure that billing deadlines are met and payments are maximized.
- Educate and train staff, acting as a professional subject matter expert and mentor.
- Maintain knowledge of insurance carriers, payers, and revenue cycle processes.
- Oversee new client onboarding.
- Participate in planning, troubleshooting, and processing in various billing areas.
- Analyze billing and claims for accuracy and completeness.
- Audit current processes to improve efficiency in billing and collections operations.
- Maintain HIPAA compliance.
Leadership Expectations:
- Reports directly to the President of YYMBC.
- Supervises medical billing staff, overseeing personnel and work activities.
- Evaluates staff performance annually.
- Provides guidance and support for career development opportunities.
- Establishes and maintains sound working relationships with peers, supervisors, and clients.
- Reviews employee timesheet details and reports weekly on technical accuracy.
- Collaborates with the Talent Manager to recruit, develop, and retain top talent.
Technology:
- Collaborates with vendors to implement and maintain systems.
- Trains and oversees software used within the organization:
- Clearinghouse software.
- Medical billing software.
- Data management workflow software.
