What are the responsibilities and job description for the Field Services Engineer position at YER HR Solutions?
About the Company
We are an automated packaging solutions provider with over a century of experience built on a spirit of innovation and commitment to improving our environment. We have been leading with purpose when it comes to eliminating excessive packaging and saving companies valuable resources. While we continue to make a positive difference to the world around us, our success is not only due to the quality of our product. We only succeed with the combined strength and diversity of our global team who are truly passionate about our packaging mission. Together, combined with our rapidly growing team of engineers, sales, service, and marketing professionals, we are creating a better future – for the planet, for future generations, and for every team member.
About the Role
We are looking for a Field Service Engineer for our fast-growing Service team. As a Field Service Engineer, you will execute projects for new APS installations, be responsible for delivery, testing, preventative maintenance, and troubleshooting where necessary. In this exciting role, You’ll be responsible for helping clients in the local area and may be asked to fly domestically as needed. As a Field Service Engineer, you will be reporting and supervised by the Service Manager. You will work to achieve the overall service program business objectives in order to meet or exceed the company’s and customers’ requirements. You must enjoy working in a fast-paced environment with a global team that thrives on creativity and teamwork. Sound interesting? Then read on!
Responsibilities
- Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals.
- Customer project management (primary contact, site planning, customization functional requirement document).
- Provide on-site installation, validation, and commissioning of Automatic Packaging Solutions Systems.
- Perform hands-on remote and on-site troubleshooting, service, and repairs (including upgrades, modifications).
- Provide on-site training to the customers.
- Required to travel out of your area to help support other areas.
- Support requests and issue management.
- Spares management towards end customer.
- Keep close contact with various disciplines of the APS team.
- Supporting pre-sales activities.
- Develop additional documentation for product release, training, and maintenance.
Qualifications
Education level : Bachelor’s degree / technical education with a minimum of 3 years work experience in troubleshooting electrical and mechanical equipment (mechatronics) or proven to function on this level. Willingness to travel and work consignment shifts, you need to be willing to work nights and possibly weekends. Project management and organizing skills. Detail-oriented and stress-resistant.
Required Skills
Preferred Skills
Pay range and compensation package
Pay Range : $90k-95K overtime
Salary : $90,000 - $95,000
