What are the responsibilities and job description for the Field Service Manager position at YER?
Our client, Ventura Systems, is looking for a
Field) Service Manager
Ventura Systems provides entrance solutions for urban public transport vehicles, with a focus on development of 100% durable, safe and overhaul-free door systems for high-intensive use. Our people provide innovative entrance solutions which enhance the quality of public transport systems. Ventura Systems improves the functionality of the vehicle, resulting in the best uptime, optimum passenger flow and maximum interior space. Get inspired! Visit the Ventura Systems website.
ABOUT THE POSITION
We are seeking a Field Service Manager to develop, build, and maintain our growing service organization.
This is an exciting opportunity for someone who thrives in a hands-on leadership role and wants to make a lasting impact on a small but expanding company. You will be responsible for leading our Service Team, ensuring excellent customer service, and managing service contract budgets. The ultimate goal is to run an efficient, customer-focused service department that fosters long-term relationships and exceeds expectations.
MAIN TASKS AND RESPONSIBILITIES
Supervisor
Oversee, manage, coach, and train service technicians, ensuring professional growth within the team
Travel to customer sites to assess and support the Field Service Team
Manage workload distribution, overtime, and resource planning to optimize efficiency
Demonstrate outstanding customer service through maintenance of high quality and integrity at work environments
Develop strategies for improved efficiency, providing guidance and support to the team
Maintaining all field rules and responsibilities and ensuring the team adheres to the rules
Investigate and resolve performance-related issues, ensuring continuous improvement
Conduct performance reviews and support professional development within the team
Lead the planning, administration, and quality assurance processes
Set goals and business objectives, working alongside the team to achieve them
Job related
Review projects, define the equipment and service scope with customer and sales department.
Monitor project costs and overall profitability
Supervise mechanical and electrical installation, monitor, and enforce scope as well as manage customer expectations
Oversee equipment startup and commissioning
Obtain necessary inspection and customer sign-offs, ensuring smooth project completion and invoicing
Address customer inquiries, resolve issues proactively, and gather feedback for continuous improvement.
Foster strong internal and external collaboration to enhance service delivery.
Provide on-site training to customers as needed.
YOUR SKILLS, TRAITS & STYLE
Minimum of 2-5 years of field experience required
Proven leadership experience or demonstrated ability to lead teams effectively
Strong technical expertise in electromechanical equipment
Ability to build and maintain relationships with customers, sales teams, and management
Excellent verbal and written communication skills
Previous safety and / or hazmat training a plus
Valid driver's license
Flexible schedule to accommodate customer and project needs
Self-motivated, proactive, and results-driven with a strong teamwork mentality
Passionate, dynamic, and eager to contribute to the growth of the company
Willingness to travel (~20%) and participate in a two-week training in the Netherlands
On-site position
WHY JOIN VENTURA SYSTEMS?
At Ventura Systems, we are passionate about what we do, and we are looking for someone who shares that passion. As a growing company, we offer an opportunity to develop and shape our service organization while advancing your career in a dynamic and international environment. If you’re ready to be part of a company where your contributions make a real impact, apply today!
Join us and be part of our journey!
