What are the responsibilities and job description for the Customer Service/Sales Support position at Yerecic Label?
Customer Service/Inside Sales Support
Yerecic Label, a growing world class printing company located in New Kensington, PA, has an immediate need for a Customer Service/Inside Sales Support team member. While working on a team which includes a Key Account Manager (Sales) and a Graphic Designer the Customer Service Representative is the project coordinator for the team. They are the liaison between the Yerecic Label internal departments and the customer in order to gather all information necessary to manage the customer’s account. This is a full time, non-exempt (hourly) position that requires excellent project management and communication skills.
Essential Functions/Duties:
Project Coordination
- Creates Projects
- Facilitates internal and external communication until completion of the project
- Gathers Technical Specification Information for item creation and quoting
Customer & System Management
- Identifies Obsolete Items for System and Plate File Clean Up
- Maintains/Creates: Customer Shelf Stock Agreements, Customer Profiles in Project Portal, Customer’s Receiving Information, Quotes
- Enter Customer Orders into GP System
Sales Support Responsibilities
- Generate customer reports to facilitate strategic planning and performance evaluation
- Provide timely updates on open/closed Projects that for transparency and accountability
- Manages respectful and professional day-to-day communication with customers to address inquiries, resolve issues and maintain positive relationships
Active participation with Cross Functional Team Groups, Kaizen events and adherence to safety protocols for both employees and customers. Additional responsibilities as assigned
Qualifications/Skills Required:
- A high school diploma, post-secondary education preferred
- Excellent communication skills, both written and verbal
- Exceptional computer skills; Microsoft Office (Word, Excel, Outlook), Great Plains experience a plus
- Project management experience
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $50,000 - $55,000
