What are the responsibilities and job description for the Plumbing Dispatcher - (9153) position at Yes! Air conditioning Heating Plumbing Electric?
YES! AIR CONDITIONING HEATING PLUMBING ELECTRIC/American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.
Pay Range: 18.00 - 22.00 DOE
Schedule: Tue - Sat 9-6. Sat 8-5 Sun & Mon off
Check out what we offer:
- Access to insurance available at 31 days of employment
- Low-cost Medical Insurance options, starting at $5 per week
- Dental and Vision Insurance options
- Health Savings Account or Flexible Spending Account
- 401(k) with company match
- HSA and Flexible Spending Account
- Paid Time Off & Holiday Pay
- Company paid life insurance
Learn more by visiting www.myarsrewards.com/
Responsibilities
- Answer customer calls within a busy office
- Set and schedule technician appointments for jobs
- Enter customer data into the computer
- Respond in a timely fashion to customer queries
- Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements
Qualifications
- High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
- One or more years of experience as a dispatcher
- Ability to thrive in a fast-paced environment
- A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
- Excellent organizational skills and the ability to coordinate multiple appointments
- Demonstrated listening, written/verbal communication, and interpersonal skills
- Proven ability to meet and exceed set goals
- Excellent customer service skills and experience gathering customer information and keying it into a computer
- Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
- Knowledge of the local geographic territory
If interested, in joining our team, please call Carlos today to set up an interview 702-235-4681 or submit your application.
All candidates are required to undergo pre-employment drug screen and employment background checks. Rescue Rooter is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $22
