What are the responsibilities and job description for the House Person- Gardens at West Maui position at Yes and Company?
Join in on the fun! We are looking for energetic, professional team players with excellent communication skills. A positive attitude is essential to deliver great customer experience and support our mission to create memorable experiences for our guests.
Find out more about this role by reading the information below, then apply to be considered.
Role
A House Person is responsible for assisting and supporting the housekeeping department to ensure the smooth operation of the department and working as a team. They are expected to deliver excellent service to our teams and guests, ensuring a memorable experience during their stay here at Kahana Beach.
Responsibilities
- Arrive on time for all scheduled shifts in proper uniform, including nametags, and with a great smile.
- Seize radio and assignment sheet every morning.
- Review assignment sheet and update completed assignments.
- Remove stains, scuff marks, and dust from baseboards, ledges, and corners.
- Promptly answer all guest requests and deliver items in a timely manner.
- Maintain assigned area guest hallways clean by removing trash and debris.
- Assist guest room attendants by removing all soiled linen and trash from rooms (up to 30 rooms).
- Inspect condition of all sofa beds; ensure they open properly, with no stains or damages.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
- Remove rollaways and cribs, and miscellaneous items from the hallway and store them properly.
- Vacuum corridors; remove dust, spots, and smears from windows; dust light fixtures and AC covers.
- Sweep and mop all assigned area staircases, removing debris (paper, gum, cigarettes, etc.).
- Ensure security of hotel property by ensuring doors are locked.
- Handle guest / owner complaints by ensuring guest satisfaction.
- Clear out the linen room at the end of the day by removing soiled linen and leaving it in the designated area for pickup.
- Turn in radio and a filled-out worksheet at the end of the day.
- Ensure preventive care of equipment and supplies.
- Complete all special assignments, including deep cleans, such as cleaning ceiling fans, air conditioning vent grids, spot cleaning walls and door frames, and removing dust and stains from mirrors, ledges, and frames.
- Clean carpets in assigned guestrooms with the proper machine.
- Adhere to all appearance and uniform standards.
- Maintain an open line of communication with the department.
- Report all facility issues.
- Comply with all safety protocols.
- Assist in receiving supplies and keep your storage rooms complete and clean from debris.
- Must be able to maintain mobility and work in varying temperatures (indoors and outdoors).
- Maintain a flexible work schedule according to occupancy levels.
- Ability to accept performance feedback in a professional manner.
Requirements
Work Posture Requirements
Carrying Requirements
Moving / Lifting Requirements
Push / Pull Requirements
Environmental Conditions
EEO / Drug-Free Workplace
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