What are the responsibilities and job description for the Director, Professional Services position at Yes Energy?
Join the Market Leader in Electric Power Trading Solutions
The electrical grid is the largest and most complicated machine ever built - and right now, it’s in the middle of being reformed and reinvented! Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into a massive amount of data required to plan and efficiently operate that machine every minute of every day. Our unique and innovative view of the data informs real-time financial and operational decisions that keep utility prices low and the grid reliable. This drives innovation in this critical infrastructure. It’s challenging work with a purpose.
Be a part of our successful, growing business during the international grid transformation.
Position Summary
As the Director of Professional Services, you will be responsible for the teams that onboard customers and provide ongoing professional services to them. This role will support Yes Energy’s Bid-to-Bill and Energy Trading & Risk Management (ETRM) solutions. Your main objective will be to guide our customers through seamless transitions and empower them to unlock the full potential of our solutions—and to do this profitably.
We are dedicated to delivering tailored onboarding experiences and expert professional services that accelerate time-to-value and drive sustainable success for our customers. By understanding their unique business objectives, providing personalized support, and fostering a culture of continuous learning and improvement, we strive to exceed expectations and build enduring partnerships. Our commitment to excellence in onboarding and professional services ensures that our clients achieve their goals and maximize the impact of our solutions, driving mutual growth and innovation.
Position Details
- Salary range: $140,000 - $165,000 plus bonus
- Location: Yes Energy Core Offices
- Full-time
- Hybrid
- Reporting to: Vice President, Bid-to-Bill Operations
Travel requirements: 35-50% travel
Primary Responsibilities
- Services Delivery: Lead the Services team with rigorous discipline and measurement to achieve successful service engagements with high customer satisfaction
- Program Management: Oversee multiple projects concurrently
- Manage issue escalation and resource dependencies
- Achieve successful on-time, on-scope, and on-budget delivery of customer commitments
- Financial Management: Manage the financial aspects of the professional services team, including budgeting, services revenue targets, margin goals (driven by billable vs non-billable utilization), etc.
- Metrics: Define and monitor Key Performance Indicators (KPIs) to measure the success and impact of the professional services organization. Use data and analytics to make informed decisions and drive continuous improvement.
- Professional Services Leadership: Recruit, develop, and lead a world-class professional services team that delivers successful customer outcomes:
- Customer-Facing Interaction: Drive senior-level customer or partner interactions to discuss services strategy and collaborate on potential delivery or integration initiatives:
- Services Sales: Partner closely with the Sales organization to drive Services Sales bookings:
- Engage with the Yes Energy Sales organization to drive customer engagement during the sales cycle
- Work very closely with the Sales organization as a partner to help promote Yes Energy’s extensive portfolio of solutions
- Develop a strategy for leveraging 3rd party contractors and/or consulting firms to maximize customer value, if and when applicable
- Drive overall Yes Energy customer value, growing subscription recurring revenue
- Cross-Functional Collaboration: Forge strong partnerships across the Yes Energy organization, as cross-team collaboration is at the core of our customers' success. Partner closely with pre-sales, Sales, Customer Success, Customer Support, Product, and others to drive customers forward in their customer journey.
- Processes & Frameworks: Create the tools and framework to ensure scalable onboarding and continued professional service delivery is achievable and continuously being improved upon.
- Data-Driven Decision Making: Use data to drive strategies and tactics that help customers achieve their desired outcomes and renew and expand their subscriptions.
Minimum Qualifications
- Bachelor's degree or equivalent work experience
- 5 years of experience with client-facing project management and system implementations with clients in energy and/or commodities markets.
- Previous leadership experience in developing and leading a professional services function with a Cloud/SaaS vendor
- Demonstrated track record delivering on services booking and margin targets
- Extensive experience with complex solution sales and delivery
- Strong Technical product knowledge and how to best use and deploy SaaS Solutions
- Excellent verbal and written communication skills
- Experience using Microsoft Project or equivalent solutions
- Requires 35-50% travel
What you bring to Yes Energy
- Demonstrable operational expertise with the ability to drive effective and efficient delivery
- An executive presence that instills confidence in prospects, customers, their team and Yes Energy stakeholders
- Excellent interpersonal skills and the confidence to be an honest advocate, but willing to push back when needed
- The ability to anticipate, understand, and respond to the needs of Yes Energy’s customers
Preferred Qualifications
- Experience running project implementations of ETRM/CTRM, ERP or Bid-to-Bill solutions
- Knowledge of Yes Energy and our Power Settlements’ solutions
About Yes Energy
Overview
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business is a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers. Yes Energy has a team of 300 amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London, United Kingdom; Auckland, New Zealand; and Bucharest, Romania.
Culture
At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop solutions that meet their needs. We think of customers as business partners, and when we help them be more successful, we are more successful, too.
Around the office, our culture is driven by some fundamental values that we’re proud of:
- We love innovation and solving tough challenges.
- We are “high standards people” who combine passion and pride with hard work and rewards of all kinds- in a consistent ethic across the company.
- We’re team-focused with a flat hierarchy. We work in small teams on well-defined projects directly impacting the business's success.
- We play to each person's strengths and experience while each of us also works along a continuum of roles adjacent to our focus area. This presents the challenge of maintaining a broad set of skills and an opportunity to learn and contribute in many ways.
- We are constantly growing. Professional development happens every day and every year.
Compensation and Benefits
We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, including medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development.
In accordance with Colorado law, the range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.
Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $140,000 - $165,000
