What are the responsibilities and job description for the Sales Operations Coordinator I position at Yes Energy?
Join the Market Leader in Electric Power Trading Solutions
The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid every day. Our unique and innovative view of the data informs real-time trading decisions that keep utility prices low and the grid up and running. It’s both challenging work and work with a purpose.
Be a part of our successful, growing business during international transformation.
Position Summary
Your part of the Yes Energy customer journey begins with user provisioning: ensuring that individual customers have access to the right applications and data. You’ll also play a critical role in maintaining our internal data quality by taking ownership of some of the most tedious aspects of managing Opportunities in Salesforce.com (SFDC).
In this role you’ll work closely with our Sales and Customer Success teams, our Salesforce and Contracts Administrators, as well as our Support and SysOps teams. You’ll feel supported by Yes Energy because you’ll be part of a small but mighty Sales Operations Coordinator team, and you’ll receive well-defined processes to follow. Your keen attention to detail and drive to adhere to the process will be critical to the RevOps team’s ability to maintain a high level of data quality in our systems. Your interest in efficiency and inherent curiosity will allow you to make recommendations for improving our processes in ways that allow us to keep up with our rapidly growing business.
Position Details
User License Provisioning
About Yes Energy
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business is a leader in all aspects of information content collection and management and in developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers. Yes Energy has amazing professionals in Boulder, CO (HQ), Boston, MA, Chicago, IL, and Richmond, VA.
Culture
At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop our solutions in accordance with their needs. We think of customers as business partners, and when we help them become more successful … we become more successful, too.
Around the office, our culture is driven by some fundamental values that we’re proud of:
We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, and it includes medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development.
In accordance with Colorado law, the range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.
Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid every day. Our unique and innovative view of the data informs real-time trading decisions that keep utility prices low and the grid up and running. It’s both challenging work and work with a purpose.
Be a part of our successful, growing business during international transformation.
Position Summary
Your part of the Yes Energy customer journey begins with user provisioning: ensuring that individual customers have access to the right applications and data. You’ll also play a critical role in maintaining our internal data quality by taking ownership of some of the most tedious aspects of managing Opportunities in Salesforce.com (SFDC).
In this role you’ll work closely with our Sales and Customer Success teams, our Salesforce and Contracts Administrators, as well as our Support and SysOps teams. You’ll feel supported by Yes Energy because you’ll be part of a small but mighty Sales Operations Coordinator team, and you’ll receive well-defined processes to follow. Your keen attention to detail and drive to adhere to the process will be critical to the RevOps team’s ability to maintain a high level of data quality in our systems. Your interest in efficiency and inherent curiosity will allow you to make recommendations for improving our processes in ways that allow us to keep up with our rapidly growing business.
Position Details
- Salary range: $50,000 - $60,000
- Full-time
- Hybrid
- Location: Boulder/Denver, CO
- Manager: Director, Global Revenue Operations
- Travel requirement: No
User License Provisioning
- Monitor the Sales Support ticketing system to ensure friendly and prompt support to customers with license access needs
- Partner with sales team to set up new customer accounts, including trials; focus on core business units
- Manage correspondence with 3rd parties to provide access to data for mutual customers’
- Serve as the liaison between customers, Sales and Yes Energy’s SysOps team
- Perform regular audits of customer access to our data and services and collaborate with sales team to make adjustments as needed
- Review trial requests in SFDC to ensure records contain all required information
- Maintain up to date and accurate Account and Contact record information in SFDC
- Review Opportunities against the checklist of required data; update as needed
- 1 year of experience in Customer Service or similar role
- 1 year using Excel or Salesforce.com (SFDC) in a work environment, or the equivalent experience during a bachelor degree program
- Proficient with Microsoft Office and/or Google Suite
- Ability to prioritize and manage multiple tasks, meet deadlines, and adapt to changing business needs.
- Excellent attention to detail - you care about dotting the i’s and crossing the t’s
- Process oriented - you love to follow a well-defined process and often consider ways to make the process more efficient
- Strong customer service mindset - your approach to work is to seek out the best way to help the customer get their needs met; you apply this both external and internal customers
- Curious - you want to understand the ‘why’ behind the work you’re doing; you ask questions and are never done learning
- Grit - you’re willing to roll up your sleeves and work hard, even when the work is repetitious
- Opportunity and Quote management in Salesforce, using Salesforce CPQ (as an end-user)
- Account and Contact record management in Salesforce
- Relationship management with customers, vendor-partners, and internal teams
- Experience with license provisioning (aka entitlements)
About Yes Energy
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business is a leader in all aspects of information content collection and management and in developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers. Yes Energy has amazing professionals in Boulder, CO (HQ), Boston, MA, Chicago, IL, and Richmond, VA.
Culture
At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop our solutions in accordance with their needs. We think of customers as business partners, and when we help them become more successful … we become more successful, too.
Around the office, our culture is driven by some fundamental values that we’re proud of:
- We love innovation and solving tough challenges.
- We are “high standards people” who combine passion and pride with hard work and rewards of all kinds-- in a consistent ethic across the company.
- We’re team-focused with a flat hierarchy. We work in small teams on well-defined projects that directly impact the business's success.
- We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area. This presents the challenge of maintaining a broad set of skills and an opportunity to learn and contribute in many ways.
- We are constantly growing. Professional development happens every day and every year.
We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, and it includes medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development.
In accordance with Colorado law, the range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.
Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $50,000 - $60,000
